Project Expert

Roles and Responsibilities :

• Handle customer calls, resolve their queries and concerns in a timely and professional manner.
• Provide product information, answer questions, and address issues related to products or services offered by the company.
• Identify opportunities to upsell/cross-sell relevant products or services based on customers' needs.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-5 years of experience in BPO/Call Centre environment with excellent communication skills.
• Strong customer handling, complaint management, issue resolution, query resolution abilities.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.