Project Deployment Engineer

In Time Tecis an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec. 
 

Position Overview 

At Thrive, a Project Engineer is responsible for the end-to-end technical delivery of client projects across our managed services portfolio. Working from Thrive Project Plans, Orders and Scopes of Service, the Project Engineer implements technology solutions for new and existing clients spanning Microsoft 365, cloud infrastructure, network environments and security related solutions. 

This position’s primary objective is to drive projects to successful outcomes through efficient task completion, with a focus on excellent customer service and technology best practices. The Project Engineer works closely with Project Managers, Engineers and Thrive clients to present implementation plans, complete engineering tasks in adherence to formal project plans and transition completed work to the Service Desk for long-term maintenance. 

Primary Responsibilities 

• Analyze and document unfamiliar client environments while assessing the quickest path to completion of project goals. 
• Kick off projects internally to identify any context missing from scopes or additional service opportunities. 
• Present implementation plans at technical kick off to inform the client of dependencies, requirements, potential conflicts, outage windows and potential risks. 
• Create and maintain Technical Implementation Plans and End User Documentation. 
• Work with Project Managers to complete engineering tasks in adherence to a formal project plan. 
• Complete project work in scheduled maintenance windows, including after-hours work when necessary. 
• Transition completed project work to the support team with all relevant documentation required for long-term maintenance by the Thrive Service Desk. 
• Set client expectations appropriately and communicate directly with customers on project plans, potential impacts and testing procedures, conveying technical information clearly to non-technical individuals. 
   
   

Implement IT projects related (but not limited to) the following: 

• Office 365 Email and Communication services, Microsoft Endpoint Management, and M365 tenant migrations from legacy, M365 and Google environments. 
• Windows Server Roles (Active Directory, DHCP, Print and File Services, etc.) and workstation support. 
• Hyper-V and VMWare virtualization, and deployment of Azure workloads and servers in public and private clouds. 
• Backup and Disaster Recovery solutions. 
• Network infrastructure including Fortinet firewalls, Cisco, Meraki and Meraki and Ruckus wireless, plus deployment and activation of network solutions and internet circuits. 
• Serve as a point of escalation for peer engineers and escalate to senior engineers when necessary for further review or troubleshooting. 
• Support the team in developing engineering standards, processes and procedures, and contribute to both new and established process improvement. 
• Provide training to all service levels upon occasion when new technologies are deployed to customers. 
• Demonstrate the correct level of urgency while resolving client incidents, and track and manage time effectively to accomplish multiple ongoing projects concurrently. 

Qualifications  

Basic:  

• Bachelor’s Degree, Technical Degree or equivalent work experience. 
• 3+ years of project work, implementation and/or infrastructure support experience spanning technologies. 
• Experience with Entra ID, M365 Exchange Online, M365 Teams, M365 Intune, Active Directory, Windows Server and related technologies. 
• Knowledge and experience with Microsoft Server and Workstation Technologies. 
• Proficient with IPv4 protocols, VPN, TCP/IP. 
• Experience with monitoring and remote management tools. 
• Excellent problem solver; able to prioritize and coordinate between multiple projects. 
• Self-motivated with the ability to work both independently and in a team environment. 
• Excellent communication and customer service skills; ability to articulate and convey technical information to non-technical individuals. 
• Ability to follow previously documented process while notifying management of variables that have not been clarified. 
• Available to work after hours when necessary for scheduled maintenance windows. 

Preferred:  

• Experience using ServiceNow (or other project management software). 
• Experience in ITIL and PRINCE2 methodology and change management processes. 
• Experience with security fundamentals and methodology.  
• Experience with Windows Server Roles, Azure Services, and/or VMWare and Hyper-V. 
• Knowledge and experience with Fortinet, Meraki, Cisco, Ruckus and networking products. 
• Experience with Office 365 Email and Communication services, Microsoft Endpoint Management. 
• Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft 365 Administrator Expert (MS-102) or equivalent cloud and modern workplace certifications. 
• Cisco CCNA, Fortinet Certified Professional (FCP), CompTIA Network+ or Security+ certifications. 
• VMware Certified Professional (VCP) or equivalent virtualization certification. 

How You’ll Grow at In Time Tec 
In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career.  

Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a“One Team”. 

We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. 

Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more aboutLife at In Time Techere.