Project & Creative Operations Lead
Tripledart · Bengaluru · onsite · Posted 1d ago
Undisclosed5–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
What youll own
Project management across the portfolio
SLAs and quality control
Creative operations
Capacity planning and ClickUp hygiene
Client communication
Cross-functional problem solving
How success is measured
Who you are
Non-negotiables
Strong plusses
ExtraContent
You are accountable for the entire paid media and creative operations layer: intake, scoping, scheduling, capacity, SLAs, QC and delivery across the portfolio. Account managers own the client relationship and strategy; you own that what we committed gets built correctly and ships on time.
What youll own
Project management across the portfolio
- Own intake to delivery for every paid media, ABM and creative request across ~15 accounts: scoping, briefs, estimates, scheduling, dependencies and sign-off.
- Run the weekly delivery rhythm - sprint planning, daily stand-ups with pods and creative, and a Friday portfolio review of what shipped, what slipped and why.
- Maintain a single, current view of every accounts open work, due dates and blockers that an account manager or founder can read in 30 seconds.
SLAs and quality control
- Define and enforce SLAs by deliverable type (ad copy, statics, video, landing pages, dashboards, campaign builds) and report adherence weekly.
- Build and run the QC layer: checklists, review gates and sign-off before anything reaches a client. Brand, copy, spec, tracking and link checks are non-negotiable.
- Track rework and client-reported misses as a defect rate, root-cause them and close the loop with the function that caused them.
Creative operations
- Own the creative pipeline end to end: briefing standards, asset specs per channel (Google, LinkedIn, Meta, Reddit, CTV), versioning, approvals and asset handoff to paid media.
- Balance load across copy, design, video and web/dev; forecast creative demand from the media plan and staff or reprioritise ahead of the crunch.
- Maintain the creative library, naming conventions and templates so nothing ships off-brand or off-spec.
Capacity planning and ClickUp hygiene
- ClickUp is the source of truth and you keep it that way: every task scoped, owned, estimated, dated and in the right status. No work outside the system.
- Run capacity planning per pod and per function against the retainer scope; flag over-servicing and under-utilisation to leadership monthly.
- Own time-tracking discipline and the utilisation and SLA dashboards leadership uses to run the BU.
Client communication
- Be the delivery voice on client accounts alongside the account manager: status updates, timelines, revision rounds and expectation-setting on what ships when.
- Handle client-facing delivery escalations directly and proactively - before the client raises them.
Cross-functional problem solving
- Sit between account management, paid media pods, copy, design, dev and analytics. When something is stuck, you unblock it, and you fix the process so it doesnt stick again.
- Document and improve SOPs for recurring work; bring AI and automation (ClickUp automations, n8n, Claude) into intake, QC and reporting to cut manual effort.
How success is measured
Delivery is under control when the client never has to ask where something is.
- On-time delivery: 95%+ of deliverables shipped by committed date - scheduling and dependency control across the portfolio.
- SLA adherence: 95%+ by deliverable type, reported weekly.
- Turnaround commitments kept per account.
- QC pass rate: 98%+ first-pass; zero client-reported brand, spec or tracking errors.
- Rework rate: Under 10% of creative deliverables needing a second revision round.
- Briefing quality and QC discipline.
- ClickUp hygiene: 100% of active work scoped, owned, estimated and dated; weekly audit score.
- Capacity utilisation: Pods and creative functions within 90-95% planned utilisation; over-servicing flagged monthly.
- Retainer scope matched to effort.
- Client delivery satisfaction: 4.5+ / 5 on delivery and communication in QBR feedback.
- Process improvement: At least one SOP or automation shipped per month with measured time saved.
Who you are
Non-negotiables
- 5-8 years in project, delivery or operations management, with at least 3 years running delivery at scale - 10+ concurrent client accounts or 50+ live deliverables a month - at a marketing agency, creative studio or SaaS marketing team.
- A recognized PM certification: PMP, PRINCE2, CAPM, CSM/PSM or equivalent. Google Project Management or ClickUp certifications are a plus on top, not a substitute.
- Expert in ClickUp or an equivalent (Asana, Monday, Jira) - youve designed the workspace, the custom fields, the automations and the dashboards, not just used them.
- Hands-on experience running creative operations: briefing, asset specs across paid channels, review and approval cycles, and managing designers, copywriters and video editors load.
- Working knowledge of paid media and ABM delivery - what a campaign build, a landing page or a reporting dashboard needs before it can ship - enough to QC it and estimate it.
- Accountability as a reflex. You have owned delivery outcomes personally, carried the miss, and fixed the process after.
- Clear, direct written and spoken English; you write client status updates and run calls with US stakeholders.
- Comfortable with US-overlap hours (2:00-11:00 PM IST) and a fully remote, cross-functional team.
Strong plusses
- Six Sigma, Lean or ITIL exposure; you think in defect rates and cycle times.
- Experience with capacity planning and utilisation reporting against retainer scopes.
- Familiarity with Figma, Google Ads, LinkedIn Campaign Manager, GA4 and Looker Studio.
- Experience building ClickUp or n8n automations, or using Claude/ChatGPT to speed up intake, QC and reporting.
- Prior ownership of SOP libraries, onboarding playbooks or delivery handbooks.
ExtraContent
Sourced from naukri
Skills
AuditingManager Quality ControlCROsix sigmaProcess ImprovementAnalyticsSEOProject ManagementSchedulingaccount management
About tripledart
Tripledart
Marketing & Advertising
Bangalore
IN
About
TripleDart Digital is a SaaS performance marketing agency which has earned the trust of 50+ SaaS companies within a years time. Weve handpicked the best of talent trained at high-growth SaaS startups and agencies to form our dynamic team.
Industries
Marketing & Advertising
Employee ratings
3 reviews
2.5/ 5
Culture
3.0
Career growth
2.0
Work-life
2.3
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