Project Coordinator

Job Description: Project Coordinator

Experience: 1-3 Years

Department: Project Management

Employment Type: Full-time

About the company

Seppin Labs is a Bengaluru-based IT Services & Consulting company specializing in SAP HCM and SAP SuccessFactors, with operations started in 2016 and the Bengaluru entity officially registered in 2021. We have been supporting clients across India, Middle East countries, like UAE, Saudi Arabia, and Korea through implementation, AMS/support projects.

About the Role

We are looking for a proactive and organized Project Coordinator with strong communication and coordination skills to manage day-to-day project activities, track tasks and tickets, and facilitate smooth communication between clients and internal technical teams. The ideal candidate will ensure that project deliverables are completed within agreed timelines and in accordance with the Service Level Agreements (SLAs) committed to clients.

Key Responsibilities

Client Coordination: Act as the primary coordination point between clients and internal technical teams, ensuring clear and timely communication.

Task & Ticket Tracking: Monitor, track, and follow up on project tasks, support tickets, pending issues, and action items to ensure timely resolution.

SLA Monitoring: Track project progress against agreed SLAs, deadlines, and deliverables, proactively highlighting delays or potential SLA breaches.

Project Follow-ups: Coordinate with technical teams to obtain status updates, resolve dependencies, and ensure tasks are progressing as planned.

Client Interaction: Participate in client meetings, calls, and status discussions to understand requirements, communicate progress, and provide regular updates.

Issue Escalation: Identify blockers, delays, and critical issues and escalate them to the appropriate stakeholders for timely resolution.

Reporting & Documentation: Maintain project trackers, ticket status reports, meeting minutes, action items, and periodic progress reports.

Cross-functional Coordination: Bridge the gap between business/client requirements and technical teams to ensure clear understanding and smooth execution.

Delivery Monitoring: Ensure assigned activities are completed within agreed timelines and follow up on outstanding items until closure.

Process Compliance: Follow established project workflows, reporting procedures, and client communication protocols.

Required Skills & Qualifications

1-3 years of experience in project coordination, service delivery coordination, operations coordination, or a similar role.

Excellent verbal and written communication skills.

Good interpersonal skills with the ability to interact confidently with clients and technical teams.

Experience in task tracking, ticket monitoring, follow-ups, and status reporting.

Basic understanding of SLAs, turnaround times (TAT), priorities, and escalation processes.

Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.

Proficiency in MS Excel, Word, PowerPoint, Outlook, and other productivity tools.

Familiarity with ticketing or project management tools such as Jira, ServiceNow, Trello, Asana, or similar platforms is an added advantage.

Proactive approach to follow-ups, problem-solving, and stakeholder management.

Preferred Candidate Profile

A good communicator who can confidently interact with clients and internal technical teams.

Someone who takes ownership of follow-ups and ensures tasks are closed on time.

Able to act as a bridge between clients and technical teams, translating updates and requirements into clear action items.

Detail-oriented, organized, and capable of handling multiple ongoing activities.

Focused on ensuring project delivery aligns with client expectations and agreed SLAs.

Key Success Criteria

Timely completion of project tasks and deliverables.

Effective tracking and closure of tickets and action items.

Adherence to agreed SLAs and project timelines.

Clear, consistent communication between clients and technical teams.

Proactive identification and escalation of delays and risks.

High client satisfaction through effective coordination and follow-up.