Project coordinator

Work Schedule: Weekends (Saturday & Sunday) are working days.

About the Role

Owns permission delivery for a set of allocated cities (based out of Bangalore, but covering multiple cities per NBH's city-allocation plan). Drives the calling team to secure society permissions against incoming brand campaigns, builds a ready inventory of pre-permissioned societies to speed up future campaigns, and is accountable for permission % and TAT at the campaign level across their cities — while keeping the calling team's productivity, SOP adherence, and customer satisfaction on track.

Responsibilities

• Drive society permission acquisition through the calling team for every campaign received, working against the campaign's specific requirements and timelines
• Build and maintain a ready inventory of pre-permissioned societies (by city/belt) so future campaigns can be coordinated and activated faster, without starting permission from scratch
• Own the permission % target at the campaign level and the overall permission % for all allocated cities — track and course-correct proactively
• Track every campaign individually to ensure permissions come through within TAT; escalate stuck/at-risk campaigns early
• Ensure the calling team follows SOPs and maintains strong productivity (call volumes, conversion, priority-list closure)
• Own customer satisfaction outcomes for allocated cities — track and improve NPS/customer ratings
• Coordinate closely with Senior BDMs and Brand Managers on campaign requirements, timelines, and escalations
• Report city/campaign-level numbers regularly to the GM — Permission Calling

Qualifications

Graduate with 2–4 years in a calling/tele-sales team management role, or B2B/B2C operations with target ownership

Required Skills

• Proven experience managing a team's productivity and SOP adherence, ideally in a multi-city or multi-campaign setup
• Strong stakeholder coordination skills (working across BDMs, brand teams, and calling teams)
• Comfortable owning hard numbers (permission %, TAT, NPS) and reporting against them regularly
• Willingness to manage/travel across multiple allocated cities as needed