Project Coordinator /Client Servicing

Key Result Areas (KRA) and Performance Framework

Designation: Executive Client Service and Sales Coordinator
Department: Client Services & Medical Content Support
Organization: Minds Lab Publishing Ltd, Medical Communications Agency

Educational Background: B.Pharma
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Overview
Candidate holds a position that blends client service, Sales and Business Development Team Support, Medical content team support for project coordination and strategic support for international projects. Her background in B. Pharmacy facilitates effective communication with clients and aids in the creation of evidence-based content and coordination with international teams.

Key Result Areas (KRAs)
1. Client Service and Relationship Management
Description: Manage client relationships for assigned accounts in coordination with Marketing team to ensure satisfaction, retention, and business expansion opportunities.
Key Responsibilities:

• Respond to client inquiries and escalations
• Conduct regular check-ins with key accounts to ensure service quality and identify additional requirements
• Maintain accurate client database and CRM entries for tracking interactions and outcomes
• Build trust through professional communication and comprehensive product/service knowledge

2. Medical Content Support and Project Coordination
Description: Provide operational and administrative support to the Medical Content team to enable efficient project execution and timely delivery.
Key Responsibilities:

• Coordinate between client requirements and content development team deliverables
• Monitor project milestones and ensure adherence to agreed timelines
• Maintain project documentation, communication logs, and status reports
• Support team meetings and client presentations with logistical and administrative coordination
• Flag project risks and delays to senior management proactively
• Assist in quality assurance checks for deliverables before client submission

3. Literature Search and Evidence Compilation for International Team Support
Description: Conduct comprehensive literature searches and compile evidence to support content development, particularly for international team projects and clinical educational materials.
Key Responsibilities:

• Perform systematic literature searches using PubMed, Google Scholar, and specialized pharmaceutical databases
• Compile evidence from peer-reviewed journals, clinical trials
• Organize and summarize findings in formats suitable for subject matter experts
• Ensure adherence to evidence hierarchy and inclusion of recent clinical data
• Maintain literature databases and organized reference libraries by therapeutic area
• Support international teams with localized evidence and market-specific data compilation
• Verify accuracy of citations and bibliographic references (IJGO, APA, or other required formats)

Essential Competencies:

• Communication and stakeholder management
• Project coordination and organizational skills
• Attention to detail and accuracy
• Clinical and pharmaceutical knowledge (B.Pharmacy background)
• Problem-solving and critical thinking
• Time management and deadline adherence
• Collaboration and teamwork
• Adaptability to dynamic project environments