Project Co-ordinator
SWITS DIGITAL · Indore · onsite · Posted 28d ago
Undisclosed3–4 yrsfulltimeSourced from
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About this role
Job Title-Project Co-ordinator
Experience-3-4 years
Location-Pune/Indore/Bangalore/ Hyderabad
Experience-3-4 years
Location-Pune/Indore/Bangalore/ Hyderabad
Job Summary
We are looking for a Quality Process Excellence professional with strong experience in Infrastructure Management processes, ITSM, quality governance, management reporting, Advanced Excel, Power BI, and automation . The role will be responsible for ensuring process compliance, conducting audits, monitoring service performance, driving continuous improvement, and delivering accurate management insights through reports and dashboards.
Key Responsibilities Quality Process Excellence - Monitor compliance with processes, SOPs, quality standards, and Infrastructure Management practices .
- Conduct quality, ticket, and process audits and track corrective actions.
- Support Incident, Service Request, Problem, and Change Management processes.
- Monitor and report KPIs, SLAs, operational metrics, and quality performance .
- Identify process gaps, risks, and improvement opportunities and recommend corrective and preventive actions (CAPA) .
- Maintain process documentation, audit records, quality reports, and governance trackers.
- Drive continuous improvement and process excellence initiatives .
- Partner with Team Leads and Managers to provide process governance, facilitation, and reporting support.
- Present actionable insights and recommendations through management reports and dashboards .
- Develop, maintain, and automate operational and management reports using Advanced Excel and Power BI .
- Automate repetitive reporting and quality-related activities to improve efficiency and reduce manual effort.
- Collect, consolidate, analyze, and interpret operational data to support business decisions.
- Identify trends, patterns, SLA deviations, and process improvement opportunities .
- Ensure accuracy, completeness, consistency, and integrity of reporting data.
- Develop and support AI-powered agents and automation solutions for repetitive quality, audit, compliance, and reporting activities.
- Prepare management dashboards, scorecards, KPI reports, and performance summaries .
- Create professional and impactful PowerPoint presentations for management and client reviews.
- Develop charts, dashboards, visualizations, and executive summaries to communicate insights effectively.
- Translate complex operational data into clear and meaningful visual stories .
- Ensure accuracy, consistency, branding, formatting, and overall presentation quality.
- Prepare management review decks highlighting performance, trends, risks, gaps, and improvement actions .
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationitsmAdvanced Excelprocess documentationManagement reportingauditsBrandingProcess complianceCAPAChange ManagementInfrastructure ManagementAnalyticsFormattingPower BicomplianceArtificial IntelligenceAutomation Solutions
About SWITS DIGITAL
SWITS DIGITAL
IT Services & Consulting
21
employees
2024
2 years old
Chennai, Tamil Nadu
India
₹3.3L PA avg
Avg at SWITS DIGITAL
About
At SWITS Digital Private Limited, we are driven by innovation, integrity, and a commitment to empowering businesses through technology. As a fast-growing company, we specialize in designing and develo
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IT Services & ConsultingInternetRecruitment
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