Program Team - Corporate Employee Solutions

Role: Program Team-Corporate Employee Solutions

Function: Corporate Employee Solutions (CES)
Location: Goregaon, Mumbai
Grade: AVP

Role Overview

The Program Manager Cross Sell will be responsible for driving cross-sell business across the CES channel by enabling product penetration across Assets, Credit Cards, TPP, and NPS. The role requires strong collaboration with central product teams, field sales teams, Risk/Credit, and analytics to deliver business growth, optimize conversion, and enhance sourcing quality.

The incumbent will act as a key enabler for revenue diversification, leveraging data-driven insights, strategic planning, and operational excellence.

Key Responsibilities

1. Business Delivery & Growth

• Drive cross-sell business across:
• Assets: Personal Loans (PL), Home Loans (HL), Car Loans
• Credit Cards
• Third Party Products (Mutual Funds Cherry, KLI, ZKGI)
• NPS
• Monitor and drive co-origination opportunities across products within CES channel
• Support field teams in achieving business targets through structured interventions

2. Strategy & Planning

• Formulate strategies to maximize cross-sell penetration within corporate salary accounts
• Identify new opportunities and design scalable initiatives/lines of business
• Disseminate annual budgets to regions and track adherence
• Provide corporate-level and location-level targeted offers basis data insights

3. Data Analytics & MIS

• Act as a central repository and owner of cross-sell data for CES
• Generate and circulate weekly dashboards and performance reports across hierarchy
• Enable field teams through:
• Opportunity identification (PL pre-approved, CC base, NTB/corpsal book mining)
• Data-backed insights to improve productivity and conversions
• Build automated MIS/reporting frameworks for recurring requirements

4. Stakeholder Management

• Liaise with central and regional teams across:
• Product teams (Assets, Cards, TPP, NPS)
• Risk/Credit teams
• Sales leadership (Regional/Zone level)
• Address field-level challenges related to approvals, policies, and product positioning
• Conduct periodic reviews with the channel to understand business gaps and resolve issues

5. Governance & Quality Control

• Partner with Risk/Credit to ensure hygiene and sourcing quality, especially for Credit Cards
• Identify and resolve data mismatches/disconnects in cross-sell reporting
• Drive adherence to SOPs and enable process improvements through automation

6. Performance Monitoring

• Track region-wise and individual-level performance across cross-sell products
• Highlight trends, gaps, and opportunities through regular analytical insights
• Drive accountability through structured performance reviews

Eligibility & Requirements

• Experience in Corporate Salary / CES / Liability field roles with strong business understanding
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis)
• Strong analytical mindset with ability to draw actionable insights
• Good presentation and communication skills (PowerPoint proficiency required)
• Strong stakeholder management and problem-solving capabilities
• Ability to work in a dynamic environment with flexible hours as per business needs
• Mandatory location: Infinity Office, Mumbai (non-negotiable)

Preferred Skills

• Experience in cross-sell / multi-product program management
• Exposure to automation tools / MIS development
• Understanding of risk, credit policies, and approval processes
• Strong bias for execution and ownership

Why Join This Role?

• Opportunity to work at the intersection of sales, analytics, and strategy
• High visibility role with exposure to senior leadership
• Direct impact on revenue growth across multiple product lines
• End-to-end ownership of cross-sell ecosystem within CES