Program Support Officer

Join the team that shapes thousands of young careers. Including your own!

Location: Maharashtra- Mumbai, Thane, Pune, Dharashiv

Part Time role - Daily 5 hours

Major Responsibilities - Deliver Quality Career Sessions

• Work with Training and Quality team member for reflection on session execution and student learning, Self-guided research/Engagement with learning packets for relevant knowledge pieces Additional Role of PSO Conduct regular classroom observations for Career Teacher Give Feedback and Coach Career Teachers for driving student impact
• Execute structured career education sessions in all allocated schools and grades, maintaining session frequency and quality standards
• Create a safe and inclusive classroom environment to ensure maximum student participation
• Adjust how you teach to suit your local audience, while keeping the core course content intact
• Analyse assessment and exit slip data to understand student progress and adapt support accordingly.
  
  

Data Management

• Administer Baseline, Endline, and Module Based (BL/EL) assessments
• Ensure OMR(Optical Mark Recognition) hygiene: accurate collection, annotation, and timely submission of all student data
• Upload Session scheduling, Attendance and other data at regular intervals
• Maintain scheduling records, conduct pilots, maintain pilot data, and all district/state-level reporting requirements
• Flag implementation challenges and propose solutions to the state/district team.
  
  

Counselling and Personalised Student Support

• Conduct individual career counselling sessions for all students
• Added support at transition points, those at risk of dropout, and those with specific guidance needs
• Facilitate structured group reflection and peer-learning opportunities where relevant
• Connect students to relevant resources, platforms (NCS, Shiksha), and industry networks.
  
  

Parent and Community Engagement

• Conduct parent information and orientation sessions
• Conduct telephonic follow-ups and home visits (with School Teacher) for high-risk or high-need students
• Navigate community contexts and gendered expectations with empathy and cultural sensitivity.
  
  

School Ecosystem Investment

• Hold regular meetings with the Head Master, submit structured reports, and advocate for embedding career education in school culture
• Build relationships with teachers and school staff to create a supportive learning environment. Industry Exposure and Alumni Engagement
• Coordinate industry visits, career fairs, and speaker sessions
• Facilitate student engagement with alumni and working professionals from relevant sectors
• Curate testimonials and impact stories from students and industry partners.
• Support alumni through transition calls, events, and ongoing communication, while identifying opportunities to deepen their involvement in program activities
  
  

Professional Learning and Development

• Attend all Training sessions,including onboarding and refresher training, monthly workshops
• Engage with the LMS(Learning Management System) for continuous learning, certification, and Professional Development
• Participate in peer-learning communities and contribute to team knowledge-building through research- especially during non-school weeks.
  
  

Who can Apply

Graduate in any discipline; candidates with a background in Social Sciences or Education are preferred

Able to commit 5 hours per day Monday-Saturday for at least a year B.Ed. or a certification in Counselling is an added advantage

Proficiency in the local language is mandatory; working knowledge of English is required 1–2 years of experience in classroom management, student facilitation, or a related educational setting

Prior experience working with adolescents and first-generation learners is strongly preferred Exposure to community-based or grassroots programme work is desirable

Basic digital literacy — Google Suite (Docs, Sheets, Forms) and WhatsApp Ability to maintain programme documentation and related work products

Empathetic and sensitive when working with teenage learners across diverse social backgrounds

Strong community connect with an understanding of local context Solution-oriented, accountable, and self-driven

Builds trust-based relationships with students, families, and team members Committed to continuous learning and personal growth.

What's in it for You

• A chance to shape the country's future by directly impacting one of the biggest challenge areas
• Be part of a work culture that is vibrant, fun, and rooted in Care
• Develop your skills through structured training as well as consistent practice and feedback
• Be more career-ready yourself by being able to take up different roles in the social impact space and beyond
• Last but not least...the chance to form some strong bonds and connections!