Program Support Executive

Job Description Program Support Executive (PSE) Educational Qualification

• • Graduate in any discipline (Science/Healthcare preferred).
  
• • Diploma or certification in Healthcare or Allied Sciences will be an added advantage.
  Experience
  
• • 6 months to 1 year of experience in customer service, healthcare coordination, patient support, telecalling, or medical device demonstration.
  
• • Freshers with a Science/Healthcare background and good communication skills may also be considered. Key Responsibilities
  
• • Contact and enrol patients into the Patient Support Program.
  
• • Verify prescriptions and patient documents as per program guidelines.
  
• • Create and maintain patient records in the CRM system.
  
• • Schedule HCP consultations, device demonstrations, and follow-up calls.
  
• • Conduct regular follow-up calls and provide program-related support to patients.
  
• • Explain and demonstrate the proper usage of respiratory medical devices through virtual or in-office sessions.
  
• • Maintain accurate documentation of patient interactions and program activities.
  
• • Identify and escalate Adverse Events (AEs) and Product Complaints as per SOP.
  
• • Coordinate with internal teams to ensure smooth program execution.
  
• • Share approved educational materials and program updates with patients via approved channels.
  
• • Ensure compliance with company policies and maintain patient confidentiality.
  Skills Required
  • Good communication and interpersonal skills.
  • Customer-focused with strong coordination and organizational abilities. • Proficiency in MS Office, CRM software, and telecalling tools.
  • Ability to maintain accurate documentation and manage multiple tasks.
  Salary - 18k to 20k
  Working Days - Monday to Saturday | 9:00 AM – 6:00 PM (Work From Office)