Program Support Coordinator - Spanish/Portuguese

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following multiple funding rounds, including a $650 million Series E round in 2021 and a $150 million Series F round in 2024 led by TPG, the company is valued at approximately $3 billion and is backed by Accel, SoftBank Vision Fund 2, CPP Investments, and other leading global investors.

Role Overview:

We are seeking a Program Support Coordinator (Bilingual) to support learners and ensure smooth delivery of our programs. The ideal candidate will have superior written and verbal English +Spanish/Portuguese skills, flexibility to work in night shifts (India based), and a willingness to handle communication across email, chat, WhatsApp, and voice channels.

Key Responsibilities:

• Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction. Major queries relate to extension requests, assignment submissions, grading and certificate issuance processes.
• Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
• Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
• Quality Control: Ensure all communications meet quality standards and brand guidelines. Stay updated on programs and partnerships to support learners effectively.

Qualifications

• Language Skills: Exceptional English + Spanish/Portuguese communication skills (written and verbal) are mandatory.
• Work Flexibililty: Willingness to work night shifts (India based) and manage all communication channels (email, chat, voice, WhatsApp.
• Education: Bachelor's degree preferred.
• Customer Support Experience: Prior experience in a customer service or learner support role.
• Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
• Adaptabililty: Ability to thrive in a fast-paced environment and adapt to evolving processes.
• Organizational Skills: Strong multitasking ability and attention to detail.