Program Specialist

Pharmacy Patient Care Coordinator

Location: Pan India (Work from Office)
Shift: Night Shift (US Business Hours)

Roles & Responsibilities

• Handle inbound calls from patients, healthcare providers, and pharmacies regarding therapy status, prescriptions, and program-related queries.
• Support patient access programs, benefits verification, prior authorization, reimbursement, and pharmacy support activities.
• Provide clear, accurate, and empathetic assistance to patients while addressing healthcare and insurance-related concerns.
• Verify insurance coverage, benefits, and patient eligibility for treatment programs.
• Research and resolve patient, provider, and pharmacy inquiries using multiple systems and tools.
• Maintain accurate documentation of all interactions while ensuring compliance with healthcare regulations and quality standards.
• Coordinate with patients, providers, pharmacies, and insurance companies to facilitate timely access to therapy.
• Manage high-volume call volumes while meeting productivity, quality, and service-level targets.
• Follow SOPs, compliance requirements, and organizational guidelines in a regulated healthcare environment.
• Demonstrate strong problem-solving, communication, and customer service skills to deliver an exceptional patient experience.

Requirements

• Minimum 2 years of experience in an International Voice Process or Contact Center.
• Mandatory experience in US Healthcare.
• Experience in Patient Access Programs, HUB Services, Benefits Verification, Prior Authorization, Reimbursement, or Pharmacy Support preferred.
• Strong verbal and written English communication skills.
• Comfortable working night shifts and from the office.
• Ability to multitask across multiple applications while handling customer interactions.