Program Project Manager

Position                       : Program / Project Manager – Enterprise Digital Transformation

Department                : Information Technology & Digital Transformation

Location                      : Ahmedabad, India

Travel                          : International Travel (Africa) – 20% to 30%

Reports To                  : Director – Growth Strategy & Transformation

Salary Budget : INR 15 to 20 Lakhs

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About Karan Group

Karan Group is a diversified multinational business group with operations across Africa in Fuel Retail, Petroleum Distribution, Logistics, Manufacturing, FMCG, Edible Oils, and other high-growth sectors. Operating in multiple countries, Karan Group is committed to leveraging technology, automation, and innovation to build a world-class, data-driven enterprise.

As part of our Digital Transformation roadmap, we are investing significantly in enterprise applications, automation, business intelligence, AI, infrastructure modernization, cybersecurity, and operational excellence.

We are looking for an experienced Program Manager – Enterprise Digital Transformation to lead this transformation journey across our international businesses.

Position Summary

The Program Manager will be responsible for planning, executing, governing, and delivering multiple strategic digital transformation programs across Karan Group's businesses.

This role requires a strong combination of project management expertise, business process understanding, technology implementation, stakeholder management, vendor coordination, and leadership.

The successful candidate will manage multiple technology initiatives simultaneously while ensuring alignment with business strategy, timelines, budgets, and quality expectations.

Key Responsibilities

1. Program & Portfolio Management

·       Lead multiple enterprise-wide digital transformation initiatives simultaneously.

·       Develop annual technology roadmaps aligned with business strategy.

·       Prioritize projects based on business value and strategic importance.

·       Establish project governance frameworks, methodologies, and standards.

·       Monitor project portfolio health and executive reporting.

·       Ensure timely delivery within approved scope, budget, and quality.

2. Enterprise Application

Lead implementation and enhancement of:

·       ERP Systems

·       Retail Fuel Management System

·       Fleet Management System

·       HRMS

·       Performance Management System (PMS)

·       Customer Loyalty Platform

·       Document Management System

·       CRM

·       Mobile Applications

·       Customer Portal

·       Vendor Portal

·       Business Workflow Automation

3. Project Governance

·       Develop Project Charter

·       Scope Definition

·       Project Scheduling

·       Resource Planning

·       Budget Monitoring

·       RAID Management

·       Change Control

·       Status Reporting

·       Executive Steering Committee Reviews

4. Digital Transformation

Drive enterprise-wide initiatives involving:

·       Process Automation

·       Paperless Operations

·       Digital Approval Workflows

·       Operational Dashboards

·       Self-Service Applications

·       Cloud Adoption

·       System Modernization

5. Vendor Management

·       Coordinate with software vendors, implementation partners and consultants.

·       Evaluate technical proposals.

·       Review commercial proposals.

·       Track SLAs and project milestones.

·       Conduct periodic vendor performance reviews.

·       Ensure timely issue resolution.

6. Stakeholder Management

Collaborate with:

·       Business Heads

·       Finance

·       Operations

·       HR

·       Supply Chain

·       Sales & Marketing

·       Implementation Partners

7. Implementation & Deployment

Manage complete implementation lifecycle:

·       Requirement Gathering

·       Solution Design

·       Development Coordination

·       User Acceptance Testing (UAT)

·       Data Migration

·       User Training

·       Go-Live Planning

·       Hypercare Support

·       Post-Implementation Review

8. Reporting & Executive MIS

Develop executive dashboards covering:

·       Project Portfolio Status

·       RAG Dashboard

·       Budget vs Actual

·       Milestone Achievement

·       Resource Utilization

·       Risk Dashboard

·       Project KPIs

·       Business Benefits

·       Digital Transformation Scorecard

9. Change Management

• Drive user adoption, Conduct training programs, Prepare user manuals.
• Create communication plans, Support organizational change initiatives.
• Build digital capabilities across business teams.

Technical Competencies

·       Enterprise Project Management

·       ERP Implementation

·       Digital Transformation

·       Business Applications

·       Microsoft Project

·       Jira

·       Azure DevOps

·       API Integration

·       Power BI

·       SQL

·       SharePoint

·       Microsoft 365

·       Workflow Automation

·       Business Process Mapping

·       Cloud Technologies (Preferred)

Leadership Competencies

·       Strategic Thinking

·       Executive Presence

·       Leadership

·       Stakeholder Management

·       Negotiation

·       Decision Making

·       Commercial Acumen

·       Conflict Resolution

·       Team Building

·       Coaching & Mentoring

·       Innovation Mindset

·       Customer Centricity

·       Analytical Thinking

·       Problem Solving

Artificial Intelligence & Automation

·      Generative AI Platforms (ChatGPT Enterprise, Microsoft Copilot, Google Gemini, Claude)

·      AI Productivity Tools

·      Prompt Engineering

·      AI-assisted Business Analysis

·      AI-assisted Project Management

·      Intelligent Document Processing (OCR + AI)

·      AI Workflow Automation

·      Microsoft Power Automate

·      AI-powered Knowledge Management

·      Robotic Process Automation (Power Automate, UiPath preferred)

·      AI-based Reporting & Analytics

·      AI Governance & Responsible AI Practices

·      Low-Code / No-Code Automation Platforms

Key Performance Indicators (KPIs)

Delivery

·       95% projects delivered on time

·       90% projects delivered within budget

·       Project Quality Index

·       Project Success Rate

Business

·       Business Benefits Realization

·       User Adoption Rate

·       Process Automation Achieved

·       Reduction in Manual Activities

Operational Efficiency Improvement

Qualifications

• Bachelor's degree in engineering, Information Technology, Computer Science or equivalent.
• MBA (Preferred)

Preferred Certifications

• PMP
• PRINCE2
• PMI-ACP
• Scrum Master
• Lean Six Sigma Green Belt
• ITIL Foundation

Experience

• 5–10 years of overall experience.
• Minimum 5 years managing enterprise technology projects/programs.
• Preferred Industry: Retail, Petroleum, Oil & Gas, Manufacturing, Logistics, FMCG, Distribution, Consulting
• Experience in evaluating, implementing, or managing AI-enabled business solutions, intelligent automation, enterprise productivity tools, or Generative AI initiatives will be a significant advantage.
• Experience delivering multiple concurrent projects.
• Experience in multinational organizations.
• Exposure to Retail, Petroleum, Manufacturing, Logistics, FMCG or Distribution sectors preferred.
• Experience managing international implementations is highly desirable.

Governance

• Project Governance Compliance
• Risk Closure Rate
• Change Request Management
• Stakeholder Satisfaction Score
• Vendor Performance Index

Travel Requirement

The role requires regular travel to Karan Group's operations across Africa for project planning, implementation, user training, governance reviews, vendor coordination, and post-go-live support.

Why Join Karan Group

At Karan Group, you will play a key leadership role in shaping the future of technology and digital transformation across a rapidly growing multinational enterprise. You will have the opportunity to work on high-impact strategic initiatives, collaborate with senior business leaders across multiple countries, and drive innovation through cutting-edge technologies that create measurable business value.