Program/Project Management Lead

Project Role : Program/Project Management Lead

Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

Must have skills : Service Transition

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage expectations, address challenges, and ensure successful outcomes. The role is dynamic, requiring coordination across different teams and adapting to evolving project needs to drive overall success.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the planning and execution phases of projects to ensure milestones are met effectively.
• Facilitate clear communication channels among stakeholders to promote transparency and alignment.
• Monitor project risks and implement mitigation strategies to minimize impact on delivery.
• Support the development and mentoring of junior team members to enhance team capabilities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Transition.
• Strong skills in coordinating cross-functional teams to ensure smooth transition of services.
• Experience in managing change control processes and ensuring compliance with organizational standards.
• Ability to analyze and resolve issues related to service delivery and transition.
• Competence in tracking project progress and reporting status to stakeholders.
• Skilled in risk assessment and implementing corrective actions during service transitions.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Service Transition.
• This position is based at our BDC14A - STPI office.
• A 15 years full time education is required.