Program/Project Management Lead

Project Role : Program/Project Management Lead


Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.


Must have skills : Service Management Framework Design and Implementation


Good to have skills : NA
Minimum
12 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage expectations, address challenges, and ensure successful outcomes. The role is dynamic, involving coordination across different teams and adapting plans as necessary to meet evolving business needs and priorities.


Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.

Lead the planning and execution phases of projects to ensure milestones are met effectively.

Facilitate clear communication channels among stakeholders to promote transparency and alignment.

Mentor and support junior team members to foster professional growth and enhance team capabilities.


Professional Technical Skills:


Must To Have Skills:

Proficiency in Service Management Framework Design and Implementation.

Strong knowledge of project lifecycle management and best practices in service delivery.

Ability to analyze complex program requirements and translate them into actionable plans.

Experience in stakeholder engagement and conflict resolution to maintain project momentum.

Skilled in risk management and mitigation strategies to ensure project continuity.

Competence in utilizing tools and methodologies that support service management and project tracking.

The candidate should have minimum 12 years of experience in Service Management Framework Design and Implementation.

This position is based at our Chennai office.

A 15 years full time education is required.


Qualification 15 years full time education