Program Manager

Program Manager Job Description
Oct 28, 2026 • @DIONCE AI
About Dionce Technologies
Dionce Technologies (DIOnce "Do It Once") is a Bangalore-based agentic AI start-up. We build autonomous AI agents that plan, decide and act across customer experience, knowledge management and business operations, carrying enterprise workflows through from start to finish rather than handing them back to a human queue.
Our products include:
AvaniCX an agentic AI customer experience platform combining cloud telephony, conversational AI and agentic automation. Its AI agents (Receptionist, Sales, Qualification, Booking, Hiring, Customer Support and Telemarketing) take a call, understand it and finish the job, with an agentic control layer for LLM selection, guardrails and audit trails, plus post-call analytics.

We are a small, fast-moving team working with Technology leader, CX Transformation and operations leaders and growing businesses. Joining us means owning outcomes end to end, from the first customer conversation to a live deployment.
About the role
We are hiring a Program Manager with 4-8 years of experience to run the commercial and delivery engine of our AI products. You will drive pre-sales and sales enablement, open new business, and then own the delivery and coordination of the projects you help win.
This is a start-up role with real breadth: one week you are shaping a proposal and demo for a contact-centre prospect, the next you are running a go-live with engineering and the customer's operations team. You will be the connective tissue between founders, sales, engineering, data science and customers.



Role
Program Manager

Experience
4-8 years

Reports to
Founder

Location
Remote

Employment type
Full-time

Key responsibilities
Pre-sales and sales enablement
Lead discovery calls and solution workshops with prospects; map their customer-experience and operations workflows to AvaniCX and TrustWiz capabilities
Build and deliver product demos and proofs of concept with engineering, tailored to the prospect's use case
¢Own proposals, RFP/RFI responses, pricing inputs, effort estimates and statements of work
¢Create and maintain sales collateral: pitch decks, case studies, battle cards, ROI calculators and demo scripts
¢Train and enable sales partners and channel teams on product positioning and qualification
Business development
¢Identify and qualify new opportunities across contact centres, CX teams and growing businesses; build and manage a pipeline
¢Develop partnerships with telephony providers, system integrators and resellers
¢Represent Dionce at industry events, webinars and customer forums
¢Feed market and competitor insights back into the product roadmap
Project delivery
¢Own end-to-end delivery of customer implementations from kick-off to go-live and hypercare: scope, plan, budget, timeline and quality
¢Define delivery milestones, success criteria and acceptance plans with the customer
¢Manage risks, dependencies and change requests; escalate early and resolve
¢Run UAT, go-live and post-deployment reviews; track adoption and outcome metrics
Project coordination
¢Coordinate day-to-day across engineering, data science, QA and customer teams; run stand-ups, status reviews and steering meetings
¢Maintain project plans, RAID logs and status reports for leadership and customers
¢Manage multiple concurrent projects and prioritise shared engineering capacity
¢Standardise delivery playbooks, templates and onboarding processes as the company scales
Required qualifications
¢4-8 years of experience in program or project management, pre-sales, solution consulting or delivery roles in a SaaS, AI or technology services company
¢Bachelor's degree in engineering, computer science or business; MBA is a plus
¢Proven pre-sales experience: discovery, demos, proposals, RFP responses and effort estimation for B2B software or AI solutions
¢Track record of business development: building pipeline, closing or materially contributing to new deals, and managing partner relationships
¢Delivered at least two end-to-end customer implementations, owning scope, schedule, budget and stakeholder management
¢Working understanding of AI products: conversational AI, LLMs, agentic automation, cloud telephony or contact-centre technology, and the ability to explain them to business buyers
¢Hands-on with project tools (Jira, Asana, MS Project or similar) and Agile/Scrum delivery
¢Excellent communication and presentation skills; comfortable with C-level customers and engineers alike
¢Willingness to travel to customer sites as needed
Preferred qualifications
¢Prior start-up experience in a role spanning sales, delivery and operations
¢Domain exposure to digital transformation, IT/BPM, customer support or CX transformation
¢Experience selling or delivering voice AI, chatbots, CCaaS or CRM-integrated solutions
¢PMP, PRINCE2, CSM or SAFe certification
¢Familiarity with cloud platforms (AWS, Azure, GCP) and integration concepts such as APIs and webhooks
¢Experience with CRM and sales tools (HubSpot, Salesforce, Zoho)
Skills and competencies
Area
What good looks like

Pre-sales
Runs crisp discovery, tells a convincing product story, and scopes solutions engineering can actually deliver

Sales enablement
Produces collateral and training that lets others sell without you in the room

Business development
Builds pipeline methodically, qualifies hard, and keeps partners engaged

Delivery management
Keeps implementations on time and on scope; surfaces risk before it becomes a fire

Coordination
Keeps multiple teams and customers aligned with clear plans, minutes and follow-ups

AI literacy
Explains what our agents can and cannot do, and sets realistic customer expectations

Commercial judgement
Balances customer asks against margin, effort and roadmap

Ownership
Treats every deal and every delivery as yours from first call to renewal

What we offer
¢A front-row seat at an early-stage agentic AI company, with direct access to founders and customers
¢Broad ownership across sales and delivery, and a clear path to leading a function as we grow
¢Competitive salary with performance-linked incentives and ESOPs
¢Learning budget for AI, sales and program-management certifications
¢Flexible / hybrid working and standard health benefits
How to apply
Send your CV and a short note describing one deal you helped win and one project you delivered end to end, what went well and what you would do differently, to [email removed]