Program Manager

We are seeking a skilled Program Manager to oversee and coordinate various IT service management initiatives within our organization. The ideal candidate will have a strong background in ITIL and ITSM frameworks, ensuring that our service desk and desktop support operations run smoothly and efficiently. As a Program Manager, you will be responsible for managing multiple projects, aligning them with business objectives, and ensuring that all stakeholders are informed and engaged throughout the project lifecycle. Key Responsibilities: - Develop and implement program strategies that align with organizational goals. - Coordinate cross-functional teams to ensure successful project execution. - Monitor project progress and performance, making adjustments as necessary to meet deadlines and objectives. - Facilitate communication between stakeholders, ensuring transparency and collaboration. - Manage risks and issues that may arise during the project lifecycle, implementing mitigation strategies as needed. - Ensure adherence to ITIL and ITSM best practices in all service management processes. Required Skills: - Strong knowledge of ITIL and ITSM frameworks. - Experience with service desk operations and desktop support. - Excellent project management skills, with the ability to manage multiple projects simultaneously. - Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. - Problem-solving skills and a proactive approach to managing challenges. If you are a motivated individual with a passion for program management and a strong understanding of IT service management, we encourage you to apply for this exciting opportunity.

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