BENGALURU · FULLTIME
Program Manager
Futurense Technologies
Bengaluru · onsite · Posted 6d ago
Sourced from
Undisclosed1–4 yrsfulltimeBengaluru
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Section · 01
About this role
Program Manager- Learner Experience & Operations
Company: Futurense Technologies
Location: Remote
Role Overview We are looking for a Program Associate to support the execution of cohort-based programs and ensure a smooth learner experience. This role involves handling learner queries, tracking progress, and supporting day-to-day program operations.
Key Responsibilities 1. Learner Support & Communication - Act as a point of contact for learners for queries and support
- Handle calls, messages, and follow-ups to ensure engagement
- Assist in resolving basic issues and queries within defined timelines
- Manage learner queries via ticketing tools
- Ensure timely responses and resolution
- Escalate complex issues to the Program Manager when required
- Support in day-to-day program execution
- Help coordinate sessions, schedules, and communication
- Ensure learners are informed about upcoming activities and deadlines
- Maintain trackers using Excel / Google Sheets
- Update data on:
- Attendance
- Assessments
- Learner progress
- Support in identifying at-risk learners
- Work closely with Program Managers, TAs, and internal teams
- Assist in ensuring smooth program delivery and learner experience
- 1-3 years of experience in operations / support / program coordination
- Strong communication skills (calls + written)
- Basic knowledge of Excel / Google Sheets
- Ability to manage multiple tasks and follow processes
- Detail-oriented and organized
- Experience in edtech / learner support roles
- Familiarity with ticketing tools or LMS platforms
- Someone who is proactive and responsive
- Comfortable interacting with learners regularly
- Willing to learn and grow in program/operations roles
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Program deliveryTicketing ToolslmsQuery ManagementTASGoogle SheetsEdtechCommunication Skillsticketingoperations
Section · Company
About Futurense Technologies
Futurense Technologies
EdTech
125
employees
2020
6 years old
Bangalore / Bengaluru, Karnataka
IN
₹8.5L PA avg
Avg at Futurense Technologies
About
Futurense, as the Godfather of Talent, provides an ideal platform for Talent to unlock its true potential at ZERO cost, all while drawing full salaries from us!
Industries
EdTechEducation & TrainingEmerging Technologies
Employee ratings
10 reviews
3.2/ 5
Culture
1.7
Career growth
1.9
Work-life
2.0
Employees rate it well for
Skill Development34Overall Company32
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