Program Manager

Job Family Definition:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Responsibilities:

- Manages customer project delivery.

- Manages project financials including P&L.

- Meets or exceeds SOAR approved budgets.

- Provides reliable financial forecasts to the management.

- Manages business development and identifies new opportunities with client.

- Acts as opportunity manager for high risk deals.

- Manages client relationships and upper level client delivery relationships.

- Manages project team including internal and external resources with a team size less than 40 people.

- Mentors and encourages skill development of project team members.

- Provides detail performance review input and development recommendations for team members.

Education And Experience Required:

- First Level University degree.

- 7 years experience in project management or in like roles/businesses.

Knowledge And Skills:

- Demonstrates an in-depth understanding of key company Services operational policies, processes and methodologies applicable to project management.

- Speaks with authority to most layers of depth related to project management methods.

- Makes use of and contributes to the company PM Professions community.

- PMP Certified.