Program Manager

Job Summary

Program Manager role in a global organization focused on delivering complex enterprise solutions using Adobe Experience Manager in a hybrid work model. The position requires extensive ownership of multi year digital programs ensuring strategic alignment operational excellence and measurable business outcomes while coordinating cross functional teams and stakeholders in a day schedule with no travel requirement.

Responsibilities

• Drive end to end governance of large scale digital programs built on Adobe Experience Manager ensuring delivery on scope schedule and quality while aligning with organizational objectives and compliance standards.
• Coordinate cross functional teams including architects developers testers and business analysts to ensure seamless integration of Adobe Experience Manager solutions into the broader enterprise technology landscape.
• Oversee detailed program planning activities by defining milestones dependencies and resource allocation strategies that enable predictable delivery and mitigate risks across hybrid work environments.
• Manage stakeholder expectations through structured communication routines by presenting progress risks and mitigation plans that promote transparency and informed decision making at all levels of the organization.
• Monitor program performance using standardized metrics and dashboards to identify delivery bottlenecks and implement corrective actions that sustain velocity and improve overall efficiency.
• Guide solution teams on effective use of Adobe Experience Manager capabilities such as content management workflows and personalization features to maximize value creation for business units and end users.
• Implement robust risk and issue management practices by tracking impacts on timeline budget and scope and by facilitating timely escalations and resolution through cross team collaboration.
• Optimize hybrid work practices by defining clear collaboration norms tooling usage and communication channels that ensure productivity and cohesion for onsite and remote team members.
• Collaborate with enterprise architecture and operations groups to ensure Adobe Experience Manager implementations are scalable maintainable and aligned with security and performance standards.
• Drive continuous improvement initiatives by capturing lessons learned from Adobe Experience Manager programs and converting them into reusable frameworks templates and guidelines for future engagements.
• Ensure alignment of program outcomes with company mission and sustainability goals by prioritizing user centric digital experiences that improve access to information and services for diverse communities.
• Facilitate contract and vendor management activities related to Adobe Experience Manager including scope definition performance tracking and financial oversight to ensure optimal value realization from external partners.
• Maintain strong documentation discipline across all program artifacts such as charters status reports and decision logs to support audit readiness and knowledge transfer within the organization.
  
  

Qualifications

• Demonstrate extensive experience of more than sixteen years in managing complex technology programs with a strong focus on enterprise scale digital initiatives and structured delivery methodologies.
• Possess deep practical proficiency in Adobe Experience Manager including design implementation and optimization of content management and digital experience solutions across multiple business domains.
• Apply solid program management domain expertise by using industry standard practices for planning governance risk management and stakeholder communication to ensure predictable outcomes.
• Utilize strong communication and negotiation skills to coordinate senior stakeholders technical teams and business partners in hybrid working environments and day shift schedules.
• Exhibit proven ability to manage budgets resources and vendor relationships for large programs while maintaining focus on measurable business benefits and operational resilience.
• Bring experience in working within global multinational organizations where cross cultural collaboration and adherence to regulatory and compliance guidelines are essential.
• Show capability to mentor and guide project managers and team members on program practices and effective use of Adobe Experience Manager so that delivery capabilities mature over time.
• Demonstrate analytical and problem solving strengths by interpreting performance data from multiple sources and converting insights into actionable improvement plans for ongoing and future programs.
• Maintain familiarity with modern agile and scaled agile ways of working and adapt them pragmatically to suit the constraints and objectives of complex Adobe Experience Manager initiatives.
• Display strong organizational and time management skills to balance multiple work streams within the program while safeguarding quality of deliverables and stakeholder satisfaction.
• Commit to continuous learning in digital experience technologies and program management methodologies ensuring that solutions remain modern sustainable and aligned with market expectations.