Program Manager

The Program Manager is responsible for the planning, governance, and delivery of strategic digital transformation and AI programmes across the Operations function. This role orchestrates multiple concurrent projects, manages cross-functional stakeholders, and ensures that transformation initiatives are aligned to business objectives, delivered on schedule, and realise measurable value.

Programme Planning & Execution

     Define programme scope, objectives, milestones, and success metrics in collaboration with business and technical stakeholders

     Develop and maintain detailed programme plans, resource allocations, and dependency maps

     Coordinate across multiple concurrent workstreams and project teams to ensure cohesive delivery

     Track programme progress against KPIs and business benefits, escalating issues as required

Stakeholder & Change Management

     Build and maintain strong relationships with Operations leadership, functional heads, and transformation sponsors

     Lead steering committee meetings and executive-level status reporting

     Drive change management activities to ensure successful adoption of new digital capabilities

     Communicate programme vision and progress to both technical and business audiences

Risk & Issue Management

     Proactively identify, log, and manage programme risks, issues, and dependencies

     Facilitate resolution of cross-functional blockers and escalate where necessary

     Maintain and communicate RAID logs and programme health metrics

Budget & Resource Management

     Own programme budgets and ensure financial controls are in place

     Manage resource planning and ensure teams are appropriately staffed

     Coordinate procurement and vendor engagement in partnership with TPM

     6 10 years of programme or project management experience in digital transformation or technology roles

     Demonstrated experience managing cross-functional programmes in Operations, Supply Chain, or Manufacturing contexts

     Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies

     Experience with programme governance tools (Jira, MS Project, Smartsheet, Azure DevOps)

     Exceptional stakeholder management and executive communication skills

     PMP, PgMP, or PRINCE2 certification strongly preferred