Program Manager

Key Responsibilities:

• Own end-to-end city launch, activation, and scale-up of Vet-at-Home services.

• Drive 0→1 execution and rapid expansion across key micro-markets

• Take full ownership of ground operations, including supply deployment,scheduling, routing, and service

delivery

• Ensure high fulfilment, low cancellations, and fast turnaround times through tight operational control

• Identify demand hotspots and build hyperlocal supply density to improve service reliability and speed

• Conduct deep competitive analysis across pricing, service quality, SLAs, and operating models

• Translate market insights into clear action plans for growth, differentiation, and operational efficiency

• Continuously track competitor moves and adapt city strategy in real time

• Build and scale local partnerships with veterinary clinics, hospitals, pet stores, and ecosystem players

• Leverage partnerships to unlock supply, demand, and brand visibility.

• Negotiate and manage partner relationships to drive long-term value

• Identify and execute inorganic growth opportunities(clinic acquisitions, exclusive tie-ups,strategic

alliances)

• Lead end-to-end deal cycles—sourcing, evaluation, negotiation, and integration into operations

• Ensure seamless post-acquisition integration into the Vet-at-Home operating model

• Drive on-ground audits, field visits, and quality checks to maintain high service standards

What we're looking for:

• 3–5 years of experience in high-intensity ground ops / city management roles (startup experience strongly preferred)

• Proven track record of owning metrics and hitting aggressive targets in live operations

• Strong understanding of micro-markets, logistics, and demand patterns

• Highly execution-driven with a biasfor action and ability to operate in chaos

• Comfortable with data, dashboards, and rapid decision-making

• Ability to hire, manage, and push on-ground teamsto deliver outcomes

• Strong problem-solving skills with a figure it out on the ground mindset