Program Manager

Role Overview:

We are seeking a strategic and hands-on Program Manager to lead end-to-end customer project deliveries across Data Engineering, Cloud Transformation, Advanced Analytics, MLOps and AI-driven solutions within the HCMI (Healthcare, Consumer, Manufacturing and Information Services) domain.

You will own the successful execution of complex, multi-million-dollar client engagements, drive exceptional customer satisfaction, ensure profitable delivery, and scale a high-performing delivery organization in one of the fastest-growing technology domains.

This is a pivotal leadership role for a services/product company focused on Data + Cloud + AI, combining deep technical acumen with strong P&L ownership, C-level client advisory, and delivery excellence. .

Required Qualifications

• 15+ years in Data Engineering, AI/ML delivery, or cloud transformation.

• Minimum 8-10 years of mandatory HCMI domain experience.

• Hands-on experience operationalizing LLM-based enterprise solutions.

• Experience managing multi-million-dollar transformation programs.

• Executive storytelling and consultative problem framing

• Commercial acumen (ROI, TCO, pricing constructs)

• Leadership and cross-functional influence

• Strong written and verbal communication

• Execution discipline in ambiguous environments

Key Responsibilities:

• Own full project/program delivery lifecycle - planning, estimation, execution, monitoring, risk management, and closure.

• Lead all customer deliveries with a AI-First mindset: Every engagement must evaluate and embed Artificial Intellligence and intelligent automation opportunities from day one (solution blueprinting, architecture, development, and operations).

• Ensure predictable, high-quality delivery with focus on velocity, quality metrics (defect rates, test coverage, DORA metrics), scalability, security and customer satisfaction.

• Build and scale high-performing engineering teams (Cloud, Databricks, Snowflake, AI, etc.); handle hiring, onboarding, performance management, career growth, and retention.

• Build, mentor, and scale a delivery team that lives and breathes AI-First culture.

• Manage relationships with internal stakeholders, product teams, business units, and external vendors/partners (nearshore/offshore delivery centers).

• Identify and remove delivery impediments; escalate effectively when needed and drive continuous process improvement (CI/CD, DevOps, automation).

• Prepare and track budgets, forecasts, resource plans, and engineering KPIs; report progress through dashboards and executive reviews.

• Conduct risk & dependency management across projects; ensure compliance with security, quality, and regulatory standards.

• Champion engineering excellence - code quality, architecture governance, technical debt reduction, and adoption of modern practices (Cloud, Microservices, AI/ML where applicable).

• Collaborate with Engineering Managers and Tech Leads on capacity planning, technical roadmaps, and resource allocation.

• Support proposals and pursuits with solution positioning, win themes, value frameworks, and architecture inputs.

• Collaborate with marketing to create vertical POVs, whitepapers, webinars, and thought leadership assets