Program Manager

Job Title: Program Manager - OYO
Location: Gurugram, India
Shift: US Shift
Experience: 3 to 8 Years

Key Responsibilities

• Manage end-to-end strategic programs across G6 Hospitality's US property and franchise network.
• Develop program plans, timelines, milestones, deliverables, and success metrics.
• Coordinate with US-based franchisees, property owners, operations teams, and corporate stakeholders.
• Drive successful onboarding and implementation of new franchise/property initiatives.
• Partner with Sales, Franchise Development, Operations, Finance, Technology, Marketing, and Legal teams.
• Track program performance against agreed KPIs, SLAs, budgets, and timelines.
• Identify operational gaps, risks, dependencies, and bottlenecks and drive timely resolution.
• Prepare weekly/monthly dashboards, MIS reports, business reviews, and executive updates.
• Analyze property and program performance data to identify opportunities for improvement.
• Drive process standardization, automation, and operational efficiency across programs.
• Manage escalations and ensure effective communication between India-based teams and US stakeholders.
• Support rollout of new products, systems, processes, and business initiatives across the US portfolio.
• Conduct regular stakeholder reviews and maintain action trackers to ensure accountability.
• Ensure programs comply with G6 Hospitality's operational and quality standards.
• Travel to the US may be required based on business requirements.

Candidate Profile

• Bachelor's degree in Business Administration, Hospitality, Operations, Management, or a related field.
• 3-8 years of experience in Program Management, Project Management, Business Operations, Hospitality Operations, or Franchise Operations.
• Experience in the US hospitality/franchise industry will be highly preferred.
• Strong experience managing multiple cross-functional projects/programs.
• Experience working with US-based stakeholders or clients.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• Strong proficiency in MS Excel, PowerPoint, and reporting/dashboard tools.
• Experience with project management tools such as Jira, Asana, Monday.com, Smartsheet, or similar is an advantage.

Location - Gurgaon

US Shift - 6:30 pm IST to 3:30 AM IST