Program Manager

Role & responsibilities

Job Purpose

The Program Manager is responsible for the overall planning, implementation, monitoring, and performance management of the 108 Emergency Ambulance Services across the assigned state/region. The role ensures seamless emergency response operations, compliance with government SLAs, optimal utilization of resources, and continuous improvement in service delivery.

Key Responsibilities

Program & Operations Management

• Oversee end-to-end operations of 108 Emergency Ambulance Services across the assigned geography.
• Ensure compliance with contractual obligations, government guidelines, and SLAs.
• Monitor response times, call handling efficiency, ambulance availability, and patient outcomes.
• Coordinate with call center, fleet, medical, and field operations teams for smooth functioning.

Stakeholder & Government Coordination

• Act as the primary point of contact with State Health Department, NHM, district authorities, and other government stakeholders.
• Prepare and present operational reports, dashboards, and review presentations to government officials.
• Handle audits, inspections, and reviews conducted by government or third-party agencies.

Team Leadership & People Management

• Lead and manage regional/district program teams, including operations managers, medical officers, and support staff.
• Drive performance management, capacity building, and training initiatives for field and office teams.
• Ensure adherence to HR policies, discipline, and ethical standards.

Financial & Resource Management

• Manage program budgets, cost controls, and resource optimization.
• Track expenses related to fleet operations, manpower, consumables, and vendors.
• Coordinate with finance teams for invoicing, claims, and payments.

Fleet & Asset Management

• Ensure optimal availability and maintenance of ambulance fleet and medical equipment.
• Monitor fleet utilization, breakdowns, downtime, and compliance with safety standards.
• Coordinate with fleet vendors and maintenance partners.

Quality, Compliance & Risk Management

• Implement quality improvement initiatives to enhance patient care and service outcomes.
• Ensure compliance with clinical protocols, SOPs, and safety standards.
• Identify operational risks and implement mitigation strategies.

Reporting & MIS

• Develop and review daily, weekly, and monthly MIS reports.
• Analyze data to identify trends, gaps, and improvement opportunities.
• Support data-driven decision-making at the leadership and government level.

Key Skills & Competencies

• Strong understanding of emergency medical services (EMS) and public health programs
• Excellent stakeholder and government liaison skills
• Strong leadership and people management capability
• Data analysis, MIS reporting, and presentation skills
• Problem-solving and crisis management ability
• High integrity and ability to work under pressure in 24x7 operations

Working Conditions

• 24x7 emergency service environment
• Frequent travel within the assigned region
• On-call availability during emergencies and critical incidents

Preferred candidate profile

Male Candidates

Location - South and North Odisha