Program Manager

Job Summary Key missions of the position Roles and Responsibilities 1. Retro fitment Program Strategy Development

• Develop, implement, and manage retrofit programs for the installed base across all product lines.
• Define program scope, deployment strategy, timelines, milestones, and resource requirements.
• Prepare business cases and white papers for management approval, including retrofit budgets and implementation plans.
• Responsible to maintain complete database of the existing Population of all our product lines.

2. Program Execution

• Lead end-to-end execution of retrofit programs from concept through deployment.
• Review FMI Document and work with Safety team for HIRA assessment prior to implementation.
• Collaborate with Field Service teams to develop deployment plans and ensure successful retrofit execution at customer sites.
• Develop deployment methodologies, technical documentation, training materials, and service procedures.
• Work with Engg. /PED/Sourcing team for special tool development/procurement related to retro fitment programs

3. Retrofit Material Order Planning Execution

• Plan initial Float Stock requirements Load Forecast order in the system for new retro fitment launch
• Periodically Review update the forecast order in system based on the actual orders.
• Receive Process retro fitment order request from FSEs and ensure demand creation in ERP.
• Coordinate with SCM and Operations teams to ensure on-time material availability and order fulfilment.
• Responsible to have full control on customer return material (MCO orders).

4. Customer Engagement

• Act as the primary contact for strategic customers regarding retrofit initiatives.
• Publish Weekly/Monthly Retrofit completion Dashboards to Internal Management Customers (RDSO Private Car builders)
• Ensure high levels of customer satisfaction throughout program execution.

5. Safety, Quality, and Compliance

• Ensure all work is performed in accordance with our organizations strict safety, quality, and compliance standards.
• Promote a strong safety culture and ensure all field deployment activities comply with applicable EHS requirements.

Key KPIs

• Retrofit HIRA Compliance (%): HIRA completed before deployment (Target 100%)
• Retrofit Completion Rate %:Commitment - As per Program Plan Target - >95%
• Dashboard Reporting Compliance:Commitment 95% Target 100%

Education/Training

• Bachelors Degree in Engineering

Professional Experience

• Minimum 8 to 10 years of experience.

Languages

• Hindi
• Tamil