Program Manager

Role & responsibilities

Drive operational excellence by identifying process gaps and implementing structured solutions.

• Grow the business in your region by:

• Leveraging local market insights,

• Conducting competitive analysis,
• Recommending targeted strategies for the Kerala/Telangana/Andhra- • Telangana markets.

• Monitor key business metrics (productivity, conversion levers, quality, customer experience) and partner with regional teams to improve outcomes.

• Conduct data analysis to identify trends and uncover insights
• Collaborate with central Analytics, Product, and Strategy teams to localize and execute state-level initiatives.

• Run structured program reviews with centre leadership to align goals, track progress, and ensure accountability

Lead special projects focused on process automation, performance improvement, or customer experience enhancement.