Program Manager

1. Role Summary - BHIVE Group is looking for a Program Manager to plan, coordinate and deliver IT programs spanning infrastructure and network, cybersecurity, and ERP implementation. This is a program-management role, not a technical specialist role - the focus is on driving delivery, not building solutions hands-on. The successful candidate leads through people and process: orchestrating internal teams, vendors and stakeholders to deliver programs on time, within budget, and in line with BHIVE s IT policies, SOPs and governance standards.

A working understanding of the IT domains involved is sufficient - enough to converse credibly with technical teams and vendors, ask the right questions, and make informed prioritisation and risk decisions. Deep, hands-on expertise in networking, security or ERP configuration is not required; strong program-management discipline is.

2. Key Responsibilities

Program Planning & Delivery

• Own end-to-end delivery of IT programs across infrastructure, network, cybersecurity and ERP - defining scope, schedule, budget, resourcing and success criteria.

• Build and maintain integrated program plans, milestones and roadmaps across multiple concurrent workstreams.

• Drive execution to agreed timelines and budgets; proactively remove blockers and manage change requests through to sign-off.

• Coordinate cutovers, go-lives and rollouts across BHIVE sites, ensuring readiness and clean hand-over to operations / support.

Stakeholder & Vendor Management

• Act as the single point of coordination between business owners (Finance, HR, Operations), internal IT teams, and external vendors / system integrators.

• Manage vendor engagement - RFPs, SOWs, deliverables, SLAs and performance - and hold partners accountable to commitments.

• Run steering committees and status reviews; communicate progress, risks and decisions clearly to leadership and stakeholders.

Risk, Budget & Reporting

• Maintain RAID logs (risks, assumptions, issues, dependencies) and drive timely mitigation and escalation.

• Track program budgets and spend against approved plans; flag variances early and support forecasting.

• Produce dashboards and reports on program health, KPIs and milestones for the SVP - IT and leadership.

Governance, Policies & Documentation

• Develop, maintain and enforce IT policies, standard operating procedures (SOPs) and process documentation across programs.

• Establish and run governance routines - change management, access reviews, asset and license/subscription governance, and vendor governance.

• Maintain an audit-ready documentation repository (SharePoint) and support internal and external audits and compliance requirements.

• Ensure every program adheres to security and governance controls from initiation through closure.

3. Program Management Skills & Competencies

• Planning: Planning & scheduling - building realistic plans, critical-path and dependency management across parallel workstreams.

• Stakeholders: Stakeholder management - aligning cross-functional teams, managing expectations and communicating with clarity at all levels.

• Vendors: Vendor & contract management - RFPs, SOWs, negotiations, SLAs and holding partners to account.

• Risk: Risk & issue management - identifying, quantifying, escalating and mitigating risks before they impact delivery.

• Budget: Budget & financial tracking - cost control, forecasting and variance management.

• Governance: Governance & documentation - policies, SOPs, audit readiness and disciplined record-keeping.

• Methods: Methodologies & tools - Waterfall / Agile / hybrid delivery; fluency with project-tracking, reporting and collaboration tools.

• Leadership: Communication & leadership - steering committees, status reporting, and influencing without authority.

4. Required Qualifications

• Education: Bachelor s degree in any discipline (IT / Engineering / Management preferred).

• Experience: 5+ years in program / project management, ideally delivering IT or technology-enabled programs.

• Delivery: Proven track record delivering multiple concurrent projects on time and within budget.

• IT knowledge: Working (not expert) understanding of IT infrastructure, networking, cybersecurity and ERP concepts - enough to lead technical teams and vendors effectively.

• Governance: Experience authoring policies, SOPs and governance documentation; comfortable in audit and compliance environments.

• Soft skills: Excellent communication, coordination, stakeholder-management and documentation skills.

5. Preferred / Good to Have

• Program / project management certification - PMP, PRINCE2, CAPM, or Agile / Scrum (CSM, PSM).

• Exposure to ITIL, or governance frameworks such as ISO 27001, in a coordination capacity.

• Familiarity with ZOHO, Microsoft 365, SharePoint and project-tracking tools.

• Prior experience in coworking, real estate, or multi-site / high-growth environments.