Program Manager

Role Summary

The Program Manager is responsible for end-to-end district operations of 108, 102, and 1962 services managing field teams, ensuring SLA compliance, and coordinating with government and community stakeholders.

Key Responsibilities

• Manage daily operations of 108 (Emergency), 102 (Maternal), and 1962 (Animal) services across the assigned district.
• Lead 300–400 field staff (EMTs, pilots, animal rescue crew) with 247 shift planning and performance management.
• Ensure SLA compliance — response time, scene-to-hospital time, and service quality across all three verticals.
• Coordinate with District Administration, CMOs, Animal Husbandry Dept., and government authorities.
• Represent EMRI at district review meetings; manage escalations, hospital, and vendor relations.
• Drive fleet readiness, manpower planning, MIS reporting, and community awareness activities.

Qualifications & Skills

• B.Tech (Automobile / Mechanical) or MBA / Any PG; 4–6 years in operations or emergency services.
• Experience managing large field teams in a 247 environment.
• Strong leadership, government liaison, MIS reporting, and crisis management skills.