MUMBAI · FULLTIME
Program Manager
Visara Human Capital Services
Mumbai · onsite · Posted 64d ago
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Section · 01
About this role
Role & responsibilities
Technical FMS Service Support & EUS product working experience is Mandatory plus team management
In order to fulfil the objectives of providing Technical FMS Service Support & EUS product AMC for DHL Group on team management
1 Ensure all defined processes are followed
2 Ensure Proactive actions taken for missed SLA calls & new initiatives implemented
3 Control attrition
4 Ensure Customer satisfaction
5 Suggest Process improvement
6 Ensure customer reviews are organized on weekly, Monthly & Quarterly basis
7 Technical & process Training to be planned for Team and assessment test.
8 Educate customer on new Technology solutions
9 Regular team meetings
10 Governance Review with Stakeholders
11 Plan training for onsite resources
12 Rewards & Recognition on regular intervals for team
13 Team Bonding activities to be planned for onsite resources
14 Critical gap assessment
15 Ensure Preventive maintenance at RE and non RE sites
16 Quarterly 1 site in each region to have BCP rehearse
Preferred candidate profile
1. Overall Operational Stability
2. Day-to-Day Operations Management
3. SLA Performance Management
4. Incident & Major Incident Oversight
5. Problem Management & RCA Governance
6. Compliance with Audit & Policies
7. Operational Risk Identification & Mitigation
8. Vendor & Third-Party Coordination
9. Change Impact Oversight (Operational)
10. Billing Management
11. Weekly / Monthly Service Reviews
12. Stakeholder Management (Customer / DHL IT)
13. Reporting & Management Dashboards
14. Continuous Improvement Initiatives
15. Escalation Governance & Decision Making
Interested candidates please reach on [email removed]
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Section · 02
Skills
Section · Company
About Visara Human Capital Services
Visara Human Capital Services
About
iIlumifin provides third party administration and technology services to individual and group insurers. illumifin was founded by Abry Partners, a leading Boston-based private equity firm, and Hoplon Capital, an asset manager focused on digital disruption, after the acquisition of Concentrix Corporations insurance third-party administration and software platform. The company, launched in 2021, blends insurance industry knowledge, technology leadership and operational execution to prepare insurers for the digital future. illumifin is a diverse, passionate and empowered team of insurance specialists committed to the growth and success of its customers. With illumifin, there's a brighter future. illumifin completed its acquisition of LTCG to create one of the largest insurance service providers in the North American long-term care, life, health, and annuity markets. illumifin is led by its President & Chief Executive Officer Peter Goldstein. Peter Goldstein has almost 30 years’ experience in the life, health, long-term care, and annuity insurance industry and was CEO and co-founder of LTCG, Inc. Manoj Kallangad Puthankalam, a senior business leader in Insurance outsourcing is the Head of illumfin India.
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