Program Manager - Transport

Job Description Employee Transport Manager

Department: Administration / Facilities.
Experience: 08 - 12+ years in corporate employee transportation. Application Expertise: Hands-on experience with MoveInSync or any other Transport application is mandatory.

Qualification: Bachelors Degree

1. Job Summary

The Transport Manager will be responsible for managing end-to-end employee transportation operations, ensuring employee safety, operational efficiency, service quality, vendor compliance, and cost optimization.

The candidate must have practical, hands-on experience using the MoveInSync application or any other transport application for daily transport operations, route planning, vehicle allocation, trip monitoring, employee transport management, reporting, and operational issue resolution. The role requires strong coordination with HR, Facilities, Security, transport vendors, and business stakeholders.

2. Key Responsibilities

A. MoveInSync / Transport Application

Oversee transport operations through MoveInSync or other transport applications.

Manage cab planning, route allocation, vehicle deployment, and trip monitoring.

Ensure accurate employee, driver, vehicle, shift, and route data in the system.

Monitor trip performance, delays, missed pickups, cancellations, and operational issues.

Review transport reports and drive operational improvements.

Coordinate with application support teams and stakeholders to resolve system issues.

B. Employee Transport Operations

Oversee daily employee transport operations across all shifts.

Ensure timely cab deployment, route optimization, and service delivery.

Manage transport escalations and operational disruptions.

Ensure backup arrangements for vehicle shortages and emergencies.

Maintain SOPs and operational controls.

C. Employee Safety and Compliance

Ensure compliance with transport policies and statutory requirements.

Monitor driver and vehicle compliance, including licenses, permits, insurance, and fitness documents.

Ensure adherence to safety requirements, GPS tracking, and emergency response procedures.

Investigate transport incidents and implement corrective actions.

Conduct safety reviews and awareness programs.

D. Vendor and Fleet Management

Manage transport vendors and monitor SLA/KPI compliance.

Review fleet availability, driver performance, and service quality.

Conduct vendor reviews, audits, and improvement discussions.

Support contract management, billing validation, and penalty administration.

E. Cost Control and Budget Management

Monitor transport budgets, expenses, and vendor billing.

Drive cost optimization through route and fleet utilization.

Review billing accuracy and resolve discrepancies.

Track cost-saving initiatives and budget performance.

F. MIS, Reporting, and Analytics

Prepare and review transport MIS and performance reports.

Monitor operational, safety, service, and cost metrics.

Analyze transport data using Excel and reporting tools.

Present performance updates and improvement plans to management.

G. Team and Stakeholder Management

Lead transport operations teams and vendor resources.

Coordinate with HR, Workplace, Security, Finance, and business teams.

Manage employee transport concerns and escalations.

Conduct team reviews, training, and performance management.

Ensure consistent service delivery across locations and shifts.

3. Mandatory Skills and Experience

812+ years of experience in corporate employee transportation.

Hands-on experience with MoveInSync or similar transport management systems.

Strong knowledge of transport operations, safety, compliance, and vendor management.

Experience managing large-scale transportation programs and multiple vendors.

Proficiency in Excel, MIS reporting, and data analysis.

Strong leadership, stakeholder management, and communication skills.

4. Preferred Skills

Experience managing multi-location transport operations.

Knowledge of Power BI and dashboard reporting.

Experience in transport cost optimization and SLA management.

Exposure to process improvement and automation initiatives.

5. Key Performance Indicators (KPIs)

On-time pickup and drop performance.

Employee satisfaction and complaint resolution.

Vendor SLA compliance.

Vehicle utilization and availability.

Safety and compliance adherence.

Transport cost optimization and budget control.

MIS accuracy and timely reporting.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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