GURUGRAM · FULLTIME
Program Manager - SIS
Marks & Spencer
Gurugram · onsite · Posted 36d ago
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Undisclosed7–12 yrsfulltimeGurugram
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Section · 01
About this role
The Program Manager SIS is responsible for driving sales performance, operational excellence, and brand consistency across multiple Shop-in-Shop (SIS) locations. This role focuses on leading dispersed store teams, ensuring superior customer experience, maintaining visual merchandising standards, and building strong relationships with retail partners to achieve business objectives
Reward level:
Middle Management
Experience:
7-12 years
Reporting to:
Operations Head
Qualification:
Graduate in any discipline
Job Location
Gurgaon HO
Key Responsibilities:
1. Sales Business Performance
Drive sales growth and achieve monthly, quarterly, and annual revenue targets.
Deliver on KPIs - Sales achievement vs target, Conversion rate, ABV, UPT, Stock availability, Staff productivity
Analyse sales trends and implement action plans to maximize business opportunities.
Ensure effective execution of promotions, campaigns, and seasonal launches.
2. Retail Operations
Oversee daily operations across all assigned SIS counters.
Ensure compliance with company SOPs and partner store guidelines.
Conduct regular store visits and audits to maintain operational excellence.
Monitor stock levels to prevent stock-outs and excess inventory.
3. Team Management
Recruit, train, coach, and develop sales associates and supervisors.
Manage dispersed teams across multiple locations, including virtual performance reviews.
Set performance goals, track productivity, and conduct regular evaluations.
Oversee attendance, scheduling, attrition, and overall team efficiency.
4. Visual Merchandising (VM)
Ensure adherence to brand-approved VM guidelines across all locations.
Monitor in-store presentation to enhance customer engagement and sales.
5. Inventory Management
Track inventory levels and ensure timely replenishment, Maintain stock counts reconciliation processes.
Coordinate with partner and supply chain teams for stock movement.
6. Customer Experience
Deliver exceptional and consistent customer service across all SIS locations.
Build a strong customer-centric culture within teams, Handle customer escalations effectively and promptly.
Monitor customer feedback and implement improvements.
7. Partner Relationship Management
Build and maintain strong relationships with department store partners
Collaborate with partner stores to improve visibility and promotions.
Resolve operational challenges to ensure smooth execution.
8. Reporting Analysis
Prepare and present sales and operational performance reports.
Track KPIs and implement corrective actions where required.
Provide insights on market trends, competitor activity, and customer behaviour.
Behavioural Competencies
- Strong leadership and coaching ability
- High ownership and result orientation
- Excellent communication and interpersonal skills
- Ability to manage multiple locations and priorities
OUR MS CULTURE
To bring our culture to life, we have MS Behaviors. Our people make MS unique, and these behaviors help us no matter where we are in the business. Theyre about looking out for each other and being honest, aiming higher and bringing our curiosity because thats how we do the right thing for our customers.
OUR BEHAVIOURS
We get out there and ask questions, curious and keen to get CLOSE TO CUSTOMERS, CLOSE TO COLLEAGUES.
WE SAY IT, WE DO IT. We are bold with our decisions, and ambitious for growth. Were hands-on, sleeves rolled up, and we get the job done.
WE TELL IT AS IT IS, were honest and straight talking. Were informal and conversational. No dramas.
We disrupt and innovate. Were tough on performance, learn from others to get better every day and WE ALWAYS AIM HIGHER.
WE WORK SELFLESSLY. We put MS first to make the right calls for our customers and shareholders, so we all win together.
Were financially disciplined. We make the right choices with our money to SPEND WISE, SAVE WELL.
Classification: MSR Internal
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceCustomer ExperienceCustomer Engagementdaily operationsconversion ratecustomer feedbackclassificationauditsMerchandisingMarket TrendsInventory ManagementcomplianceCommunication And Interpersonal Skills
Section · Company
About Marks & Spencer
Marks & Spencer
Retail
1.3k+
employees
1884
142 years old
London
UnitedKingdom
₹5.5L PA avg
Avg at Marks & Spencer
About
Marks & Spencer is a prominent UK retailer known for high-quality fashion, food, and homeware, continually innovating to enhance customer satisfaction across its extensive network.
Industries
RetailFashion & Textile
Employee ratings
10 reviews
4.0/ 5
Culture
3.0
Career growth
2.4
Work-life
3.5
Employees rate it well for
Job Security41Overall Company40
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