Program Manager - QE

1. Key Responsibilities and Duties
2. - Manage delivery of multiple projects or a large program meeting requirements, quality, and timeline objectives defined in the SOW(s)
3. - Define a program plan covering scope, timeline, resources, risk, and controls; track the same and work towards the program plan by removing impediments
4. - Ensure program objectives are always aligned with customer/stakeholder objectives
5. - Ensure consistency of processes, best practices, and metrics across projects
6. - Prepare and share monthly or quarterly program status reports with stakeholders
7. - Contribute / collaborate with Practices and innovation units to create and evangelize solutions and market it to the clients with pros and cons and enable decision-making
8. - Contribute to presales and marketing activities as required
9. - Lead projects team members by creating an environment of trust & accountability and develop a performing team by removing conflicts
10. - Be a Single Point of Contact (SPOC) for multiple projects
11. - Demonstrate the highest level of integrity and professionalism in all interactions

Skill and Qualification

- Ability to lead and manage multiple projects and work streams within a customer account

- Identify stakeholders and manage them through influencing and negotiating

- Milestone planning, change management, statistical quality control, root cause analysis

- Conflict resolution, team building, people engagement, leadership, resource, and performance management

- Financial analysis, understanding of budget, earned value, and GP

- Ability to work with MS Project, MS Excel, and JIRA

- Ability to prioritize from within competing issues at hand and drive closure of issues

- Ability to collaborate with various delivery units and practices and evolve strategies and solutions to be able to explain through value-for-money propositions

- Ability to collaborate and synergize best practices and solutions from various accounts and practices

- Have a certification PMI ACP, PMI PMP or Agile Scrum

- Good to have: presentation of papers