Program Manager - Projects

Designation: Program Manager
Department: Program Development
Function: Program Management
Reporting To: National Head Operations & Implementation
Job Location: Chennai, Tamil Nadu
Experience: 5 to 10 Years
Education: Bachelors/Master’s Degree in Public Health, Healthcare Management, or a related field

Workdays: 6 Days a Week
Working Hours: 8 Hours per Day

Job Summary

We are looking for an experienced Program Manager to lead and manage end-to-end healthcare projects, ensuring timely execution, operational excellence, quality service delivery, and achievement of project objectives and KPIs. The role involves managing cross-functional teams, coordinating with clients and government stakeholders, monitoring project performance, and driving continuous improvement across healthcare programs.

Key Responsibilities

• Manage the end-to-end execution of healthcare projects, ensuring timely and effective delivery of project objectives.
• Develop and implement detailed project plans, timelines, resource allocation, and budgets in line with organizational and donor requirements.
• Lead and coordinate cross-functional teams including doctors, paramedics, lab technicians, field staff, and community health workers.
• Monitor project performance through MIS reports, KPIs, performance reviews, field visits, and regular project assessments.
• Identify operational challenges, troubleshoot issues, and implement timely corrective actions to ensure smooth project execution.
• Build and maintain strong relationships with clients, government departments, healthcare providers, community leaders, and other key stakeholders.
• Conduct regular project reviews with senior management and prepare project reports, dashboards, and performance updates for internal and external stakeholders.
• Lead staff training, capacity building, and team development initiatives to improve operational effectiveness.
• Ensure compliance with healthcare quality standards, safety regulations, statutory requirements, and guidelines issued by relevant health authorities.
• Manage project budgets effectively and ensure cost optimization and efficient utilization of resources.
• Coordinate and oversee procurement of medical supplies, equipment, and other project requirements.
• Drive process improvement, innovation, and operational excellence to enhance healthcare service delivery and project outcomes.
• Ensure effective communication and coordination between field teams, project teams, management, and external stakeholders.
• Ensure project activities are aligned with organizational objectives, contractual commitments, and agreed KPIs.

Required Skills

• Strong Program/Project Management and team leadership skills.
• Excellent stakeholder management and communication skills.
• Strong problem-solving, analytical, decision-making, and execution capabilities.
• Experience in managing large-scale healthcare or public health projects.
• Ability to manage multidisciplinary teams and work in challenging field environments.
• Proficiency in MS Office, project management tools, MIS, and reporting systems.
• Strong documentation, presentation, and reporting skills.
• Ability to work independently and manage multiple priorities effectively.

Education & Experience

• Bachelor’s or Master’s degree in Public Health, Healthcare Management, Hospital Management, or a related discipline.
• 5–8 years of relevant experience in healthcare/public health program or project management.
• Experience managing healthcare projects in rural, remote, underserved, or community-based environments will be preferred.
• Experience working with government agencies, healthcare organizations, NGOs, corporate clients, or donor-funded projects will be an added advantage.

Language Requirements

Candidate should be able to Speak, Read, and Write in:

• English
• Hindi
• Regional Language (Tamil preferred)

Working Conditions

• Willingness to work as per organizational and project requirements.
• Flexibility to undertake field visits and travel as required for project implementation.
• Strong professional communication and coordination skills are essential, particularly in a Telehealth/Healthcare project environment.

Key Competencies

Project Management | Healthcare Operations | Program Implementation | Team Management | Stakeholder Management | Government Liaison | Budget Management | MIS & Reporting | KPI Management | Field Operations | Healthcare Quality | Process Improvement | Telehealth Operations.

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