Program Manager - Online Reputation Management

• Own online reputation metrics across all platforms and drive consistent improvement.
• Design and run programs to strengthen how our hotels are perceived online.
• Monitor performance regularly and act quickly on issues.
• Work with platform partners to make the most of available tools and levers.
• Build simple, repeatable processes and reduce manual effort through automation.
• Report on progress to leadership on a regular cadence.

• 35 years of experience in program management, operations, or a related role.
• Strong ownership able to run initiatives end to end with minimal supervision.
• Comfortable working with data; proficient in Excel/Google Sheets. SQL or scripting is a plus.
• Good communication and stakeholder-management skills.
• Ability to work in a fast-paced, evolving environment and take initiative.

• Experience in travel, hospitality, or e-commerce/marketplace businesses.
• Track record of building processes or tools from scratch.

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