GURUGRAM · FULLTIME
Program Manager - IT-2
R1 RCM
Gurugram · onsite · Posted 1d ago
Sourced from
Undisclosed12–13 yrsfulltimeGurugram
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Section · 01
About this role
Job Summary
The Business Relationship Management will be responsible for leading the Global BRM practice at R1, ensuring the development, governance, and delivery of business relationship management across the enterprise. They will lead a team that understands business strategies and capabilities for our Revenue Cycle Operations, Solutions Strategy, and Corporate environments and systems.
Responsibilities - Work as IT Business Relationship Manager in India and own executive-level relationships, serving as a single point of focus, working to converge functions such as IT, HR, finance, etc., and one or more lines of business or value streams.
- Understanding of business demand across business functions like IT, human resources, finance, legal, etc., and ensures that the potential business.
- Willing and able to perform a variety of work and to function as a project manager when required.
- Work with business Subject Matter Experts (SMEs) to understand business strategies and develop plans for each business function/geography. Document and seek agreement on business pain points as well as current and future state capabilities and gaps.
- Work with SMEs to identify critical vs. nice-to-have functionality to promote re-use of existing solutions (application rationalization) and process alignment.
- Communicate business viewpoints to IT leadership to drive technical strategy.
- Facilitate communications flow between IT and Business. Understand the internal and external customer bases and provide a balance between business and IT centric advocacy.
- Develop and Document business processes and requirements in support of roadmap development and project initiation.
- Secure firm knowledge transfer of project drivers, business processes, and business requirements to delivery teams at project initiation.
- Work with BRM leadership and business SMEs to establish priorities on IT initiatives.
- Actively identify and document business process improvement and tangible benefits in support of operations.
- Challenge and improve alignment of the business requirements with regional or global templates.
- Ensure Solutions, Operations and Corporate operations priorities are being managed.
- Develop and drive IT strategies to business SMEs.
- Provide guidance to business stakeholders on preferred IT solutions, and opportunities to standardize and prioritize IT projects.
- Research and identify enabling solutions, best practices, and technologies to proactively address customer requirements. Update project portfolios and roadmaps based on those trends.
- Bachelor's degree in computer science, business administration, or another discipline relevant to the healthcare industry or equivalent experience.
- 10-12 years of IT experience
- Deep experience in production support or deployment of systems
- Broad knowledge in revenue cycle management business processes and technologies added advantage.
- Familiarity with technologies used or to be used by the Functional area
- Working knowledge of the following systems is desired (Salesforce, Workday, ServiceNow, MS Project Online, Jira, Confluence, R1 technology stack)
- Strong project management skills
- Business Process Mapping and requirements definition experience
- Good communication, logical thinking, decision-making, and problem-solving abilities
- Strong ability to collaborate, influence and build consensus.
- PMP, PRINCE2, CSPO, CSM, CBRM, or CTBME Preferred.
Sourced from naukri
Section · 02
Skills
cspobusiness processConfluencebusiness process mappingBusiness Requirementscustomer successbusiness relationship managementBusiness RelationshipdeploymentHealthcareAdministrationEmployee Benefitsadvocacyfinance
Section · Company
About R1 RCM
R1 RCM
BPO
16.6k+
employees
2007
19 years old
Gurgaon / Gurugram, Haryana
India
About
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers.
Industries
BPO
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4,584 reviews
3.8/ 5
Culture
3.7
Career growth
3.3
Work-life
3.7
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