Program Manager II

About the role:

The Demand Planning & Workforce Intelligence (DPWI) team is building an AI-powered command center that transforms workforce management from reactive operations to intelligent orchestration. This transformation anticipates operational needs, automates resource allocation, and elevates support functions from tactical execution to strategic enablement.

DPWI drives data-driven decision making across 30+ global Selling Partner Services operations programs, delivering mission-critical volume predictions and actionable planning insights through state of the art data science solutions, centralized forecasting platforms and automated predictive solutions at scale.

Total Experience: 5 - 12 years

Key job responsibilities:

- Own end-to-end program planning, execution, and delivery for complex, multi-team initiatives across DPWI's portfolio of AI-powered forecasting, capacity planning, and workforce management solutions.

- Define and manage program roadmaps, milestones, dependencies, and risk mitigation strategies across multiple concurrent workstreams, ensuring on-time delivery of GenAI/LLM-powered products.

- Drive cross-functional coordination between data scientists, ML engineers, software development teams, operations stakeholders, and business partners to ensure alignment on priorities, timelines, and deliverables.

- Establish and manage program governance mechanisms including sprint cadences, status reporting, escalation paths, and decision-making frameworks for AI/ML product delivery.

- Partner with Product Managers to translate product vision into executable program plans, breaking down complex AI/ML initiatives into phased delivery milestones with clear success criteria.

- Lead stakeholder management across global SPS operations, driving adoption of centralized forecasting platforms by coordinating onboarding, change management, and enablement activities for Finance, Operations, and Business Partners.