Program Manager / Delivery Lead - MyTRUST Country Deployment

Role Summary

We are hiring a delivery-focused, hands-on Programme Manager to lead the end-to-end onsite deployment of our MyTRUST platform. This is a hands-on customer facing role requiring practical experience in:

• Large enterprise-grade software product implementations
• Managing programme governance and Multi Stakeholder Engagement
• End-to-End Deployment: Requirement gathering to Go-Live
• Integrations across multiple ecosystems

Requirement: 8-12 yrs. This is a Fulltime, WFO role with Travel.

Key Responsibilities

• Own the end-to-end delivery of the MyTRUST deployment for a country.
• Create and manage detailed programme plans, schedules, and delivery milestones.
• Analyze the requirements & map the same into our product/platform
• Configure/customize the product/platform to suit the requirements
• Handle customer-specific integrations in line with product/platform specifications
• Deliver/Implement the customized product/platform
• Drive risk management, dependency tracking, and issue resolution.
• Drive governance through steering committees, reviews, and status updates.
• User Acceptance Test (UAT) Sign off and Project Closure Enabling customers to GO LIVE
• Post-LIVE technical support in line with Service Level Agreements (SLA)
• Managing programme governance and Multi Stakeholder Engagement (External and Internal)

Qualifications & Experience

Must-Have

• 8-12 years hands-on experience in large enterprise grade product implementation in a multi stakeholder environment
• Experience working on public sector, e-governance, or national ICT platforms is a strong plus.

General Experience & Qualification

• Demonstrated ability to lead complex, multi-stakeholder programmes.
• Experience coordinating with government agencies, regulators, or public institutions.
• B.Tech/M.Tech/MCA is mandatory. Having an MBA will be an advantage.
• Certifications such as PMP, PRINCE2, Agile PM preferred.

Personal Attributes

• Highly hands-on, operational, and execution-driven.
• Strong analytical and problem-solving skills.
• Excellent communication with ability to engage senior government leaders.
• Comfortable navigating ambiguity in national digital transformation programmes.
• High integrity, resilience, and ownership mindset.

Reports To: Global Head - Programme Delivery, MyTRUST

Travel: High.