Program Manager - Customer xperience and Campaign

Job Title : Program Manager
Experience Required : 5 to 10 Year(s)
Shift: Rotational
Work Mode: Work from Home/office
Position Type: Contract

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: A data management and cloud services company headquartered in the United States specializes in simplifying backup, recovery, and data protection processes. The firm offers a cloud-based platform integrating backup, instant recovery, archival, search, and analytics functions. Known for its innovative data management approach, the company caters to organizations seeking efficient and scalable solutions.

About The Job:

We are seeking an experienced Program Manager to lead reference concierge fulfillment and run recruitment campaigns across all Customer Advocacy engagements. This is an execution-first role focused on program management and campaign execution, not messaging strategy or narrative ownership.

Essential Job Functions:

Reference Concierge Fulfillment: Manage end-to-end fulfillment of reference requests; track reference usage, availability, and satisfaction.
Recruitment Campaigns: Run recruitment campaigns as per plans shared by Transformation team to grow participation across all Customer Advocacy engagements; build and manage Salesforce campaigns to track outreach, response, and enrollment.
Workflow & Project Management: Own task tracking/execution workflows (e.g., Asana, shared trackers); manage calendars, campaign schedules, and coordination across internal teams.
Cross-Functional Coordination: Coordinate with Sales, Marketing, and Transformation to align on reference and campaign advocacy needs; track approvals and report progress.
Systems, Reporting & Close-Out: Maintain Salesforce reporting on campaign performance and reference metrics; ensure post-campaign close-out, documentation, and archival.

Qualifications:

5-7+ years of experience in content operations, production coordination, or business operations.
Demonstrated ability to run complex programs with many stakeholders and moving parts.
Exceptional attention to detail and comfort managing large task volumes.
Strong project management skills with the ability to operate independently.
Hands-on experience with tools such as Salesforce, Asana, Google Workspace, and spreadsheets.
Comfortable working in fast-paced, ambiguous environments.
Experience in customer advocacy programs.

Preferred Qualifications
Experience supporting executive-facing initiatives.
Experience in B2B SaaS or enterprise environments.
Background working with global or multi-region teams.

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus
0 - 2 Yrs. - INR 5,000
2 - 6 Yrs. - INR 7,500
6 + Yrs. - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.