Program Manager - Cross Sell

Key Responsibilities:

• Plan, coordinate, and manage multiple programs and initiatives across channels, ensuring alignment with strategic goals.
• Use data and analytics to assess program performance, identify trends, and drive continuous improvement.
• Develop and maintain dashboards, KPIs, and reports to monitor program health and communicate progress to Management.
• Identify risks and issues proactively, and implement mitigation plans to keep programs on track.
• Optimize resource allocation, timelines, and processes to improve delivery efficiency.
• Responsible for design & deployment of Contest, Campaign, Rewards & Recognition payout / incentives schemes
• Liaison with all Stakeholders Credit, Risk, Finance, Marketing, Sales, Customer Experience and Operations teams in strategic as well as operational matters
• Execute projects across initiatives like customers experience, process improvement, vendor empanelment etc
• Monitoring performance of team members to ensure efficiency and meeting of individual & group targets

Job Requirements:

• Graduation/ MBA
• 8 - 12 Years experience in Banking / Financial Services
• Drive and initiative, strong commitment, ability to take ownership
• High level of integrity, professionalism and attention to detail
• Exp in handling various channels
• Strong Analytical, Interpersonal and Convincing skills
• Exceptional written and verbal communication skills