Program Manager Business Operations

About the Role

We are looking for a high-ownership Program Manager to drive ground-level operations and cross-functional business initiatives. The role requires someone who can work closely with business and operations teams, understand on-ground challenges, identify gaps, and drive solutions through to execution.

The ideal candidate is an operator and problem-solver who is comfortable moving between data, people, processes, and field execution.

Key Responsibilities

Ground Operations & Execution

• Drive day-to-day execution of critical operational initiatives across locations and business functions.
• Work closely with ground teams to understand operational challenges and resolve execution gaps.
• Monitor field-level performance, productivity, and process adherence.
• Identify bottlenecks and implement practical solutions to improve operational efficiency.
• Conduct regular field visits and work directly with teams on the ground.

Strategic Program Management

• Own and drive cross-functional business initiatives from planning to execution.
• Coordinate with Business Development, Supply Chain, Finance, Product, and Operations teams.
• Define timelines, owners, and success metrics and ensure timely closure.

Business Diagnostics & Insights

• Analyze operational data and field-level performance to identify gaps and opportunities.
• Conduct root-cause analysis and recommend actionable solutions.
• Build dashboards and trackers to monitor operational performance.

New Initiatives & Pilots

• Support the launch and execution of new business initiatives, pilots, and geo-expansions.
• Manage pilots from initial planning through execution, measurement, and handover.
• Work closely with ground teams to validate processes and ensure smooth implementation.

Cross-Functional Execution

• Act as a bridge between leadership, business teams, and ground operations.
• Drive stakeholders without formal authority and ensure accountability for deliverables.
• Follow up on action items and ensure operational issues are resolved within defined timelines.

Leadership Reporting

• Prepare concise business updates, operational dashboards, and performance reports.
• Highlight key operational challenges, trends, and improvement areas to leadership.

Role Requirements

• 2–5 years of experience in Operations, Business Operations, Program Management, or Project Management.
• Strong exposure to ground-level / field operations and execution.
• Fluency in Tamil and strong understanding of Tamil Nadu geography are mandatory.
• Willingness to travel extensively across Tamil Nadu and work closely with field teams.
• Experience in a startup, scale-up, or fast-paced business environment preferred.
• Strong problem-solving, analytical, and stakeholder management skills.
• High ownership, bias for action, and ability to work in ambiguous environments.

What Makes a Great Fit

• Hands-on operator: Comfortable being on the ground and solving problems firsthand.
• Problem solver: Can quickly identify root causes and drive practical solutions.
• Execution focused: Ensures plans translate into measurable outcomes.
• People oriented: Can effectively work with ground teams and multiple stakeholders.
• High ownership: Takes responsibility for getting things done, not just coordinating.