Program Manager - Business Operations & Retail Strategy

About Lenskart :

Lenskart is India's leading omnichannel eyewear brand, operating a network of 2,700+ stores across India and international markets. We combine technology, data, and customer-centric innovation to redefine the eyewear experience. As we continue to scale, we are looking for high-potential leaders who thrive in fast-paced, data-driven environments and are passionate about solving large-scale business problems.

Role Overview :

As a Program Manager - Business Operations & Retail Strategy, you will own business planning and sales strategy for a portfolio of stores across Lenskart's retail network. You will leverage data to drive business performance, influence strategic decisions, and lead cross-functional programs that improve revenue, productivity, and operational excellence. The role offers significant exposure to senior leadership while working closely with regional operations, analytics, finance, and product teams.

Key Responsibilities :

- Own store-level business planning, including revenue, footfall, conversion, and average transaction value (ATV) targets.

- Drive Weekly and Monthly Business Reviews (WBRs/MBRs) with regional leadership to identify performance trends, define action plans, and monitor execution.

- Analyze key sales drivers, including category mix, staffing productivity, merchandising effectiveness, and local market demand.

- Design and implement initiatives to improve store productivity and accelerate sales growth.

- Lead bottom-up planning inputs for the Annual Operating Plan.

- Translate store and regional performance insights into realistic yet ambitious business targets.

- Track execution against AOP and recommend corrective actions throughout the year.

- Design and execute high-impact business programs, including incentive plans, productivity initiatives, category campaigns, staffing interventions, and training programs.

- Establish governance mechanisms to monitor adoption, timelines, and business outcomes.

- Partner with Product and Technology teams to identify operational bottlenecks.

- Co-create dashboards, automation tools, and store-facing applications that enhance decision-making and operational efficiency.

- Work closely with Regional Managers (ZM/AOM) to resolve store-level constraints affecting business performance, including staffing, merchandising, and service quality.

- Track and evaluate the effectiveness of regional business improvement initiatives.

- Identify long-term growth opportunities through new business initiatives, market-specific strategies, productivity levers, and expansion opportunities.

- Support leadership with data-backed recommendations for future business planning.

What We're Looking For :

- MBA from a premier B-School (preferred) or equivalent analytical background.

- 2-5 years of experience in Business Strategy, Program Management, Retail Strategy, Sales Operations, Consulting, or E-commerce.

- Strong analytical and problem-solving skills with the ability to convert data into actionable business insights.

- Advanced proficiency in Excel/Google Sheets; experience with Power BI or SQL is an added advantage.

- Experience working on cross-functional projects involving business, operations, and technology teams.

- Excellent stakeholder management and communication skills with the ability to influence without formal authority.

- High ownership, structured thinking, and execution excellence in fast-paced environments.

Key Stakeholders :

- Zonal Managers (ZM)

- Area Operations Managers (AOM)

- Circle Heads

- Central Operations

- Analytics Team

- Finance (AOP)

- Category & Merchandising

- Warehouse & Supply Chain

- Product & Technology Teams

Why Join Lenskart?

- Own high-impact business initiatives from Day 1.

- Work directly with senior business leaders on strategic priorities.

- Solve large-scale retail and operational challenges using data and technology.

- Drive measurable business outcomes across one of India's largest retail networks.

- Accelerate your career in a fast-growing, consumer-tech organization that values ownership, innovation, and execution.