Program Manager (Automotive OEM)

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Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

Reporting to a Program Director on the OEM Program Team, Affinitiv seeks a self-motivated, highly organized, results-focused, and detail-oriented Program Manager  who is proactive and passionate about the Company’s products and clients. To succeed in this position, candidates should have exceptional communication and problem-solving skills and be resourceful, analytical, and adaptable with the ability to build rapport with all team members. The Program Manager is responsible for implementing the strategy set by the Account Management team and owns overall success for the assigned OEM initiatives.

Position Responsibilities:

Coordinate engineering and operations efforts:

Manage feature requests and write business requirements

Prioritize engineering tasks with internal and OEM stakeholders

Coordinate system updates for new model years, including service plan, VMG and accessory trigger updates

Coordinate national product and major feature launches:

Plan pilots with Account Management Team and delivery departments, including setting objectives and success criteria

Coordinate training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps, and support reps

Plan rollout with Account Team and delivery departments and set up feedback loop

Responsible for providing internal and OEM reporting:

Account success metrics

Internal executive-level reports on program success metrics

Monthly and/or ad hoc reports to OEM as needed

Coordinate client quarterly business reviews (QBRs) in partnership with Account Management Team

Coordinate client executive business reviews (EBRs) in partnership with Account Management Team

Partner with delivery departments and Account Management Team to document and maintain, as needed, the following:

Release notes (as well as disseminate to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives)

Online training materials for dealers, field representatives, and OEM personnel

OEM integrations (e.g. file feeds and APIs)

Program-specific feature/reporting logic and other program-specific considerations

Meeting and schedule management

Schedule internal meetings as well as draft, store, and disseminate notes

Schedule OEM stakeholder meetings as well as draft, store, and disseminate notes

Maintain monthly meeting calendar in partnership with other team members and the Account Management Team

Lead weekly internal cross-department status calls

Contribute to and uphold quality standards at Affinitiv

Complete program review for OEM-specific features to confirm functionality against business requirements where possible

Ensure customer communications either authored or reviewed by Program Manager are professional and positively represent the Company

Escalation support for OEM:

Handle support escalations from OEM and field reps

  Position Requirements:

4-year college degree or commensurate experience

Client-facing skills:

3+ years external client management skills required

Track record of building strong, trusted client relationships preferred

Experience assisting sales teams

Experience managing SaaS client relationships preferred

Technology skills:

Understanding and experience with standard SDLC processes and methodologies

Exceptional critical reasoning skills

Moderate or better skills in Excel

Experience with Jira a plus

Communication Skills:

Excellent written and verbal communication skills

Experience analyzing business requirements

Experience writing functional requirements

Ability to work both independently and in a team environment

Ability to communicate effectively with technical and non-technical audiences

Must be comfortable presenting to clients and executive leadership teams

Experience in the automotive industry a plus

Experience providing software consulting services a plus

Work from Here 

At Affinitiv, we have the best of both worlds.   Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.   Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few.   We also offer generous PTO so you can enjoy off time with family and friends.   

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.