Program Manager - At-Home Services

Key Responsibilities:

- Own the revenue and growth charter for the At-Home Services vertical.

- Drive 0-1 launch and scale-up across cities and key micro-markets.

- Own business metrics including revenue, bookings, AOV, conversion, repeat rate, utilization, and margins.

- Identify and execute growth levers across customer acquisition, pricing, service mix, upselling, and repeat business.

- Identify high-potential markets and build strategies to drive customer penetration and revenue growth.

- Build and manage partnerships with clinics, hospitals, pet stores, communities, and other ecosystem players to unlock new demand channels.

- Track competition, customer behaviour, and market trends to identify new growth opportunities.

- Use data and dashboards to identify performance gaps and drive corrective actions.

- Optimize demand-supply, capacity, and service utilization to maximize revenue.

- Work closely with Marketing, Product, Operations, and Finance teams to deliver growth targets.

- Lead on-ground execution, market audits, and service-quality initiatives to support sustainable growth.

What we're looking for:

- 3-7 years of experience in growth, business operations, category management, hyperlocal, consumer internet, healthcare, or startups.

- Proven experience owning revenue/business metrics and growth targets.

- Strong understanding of customer acquisition, retention, unit economics, and market expansion.

- Experience in 0-1 launches and scaling businesses across markets.

- Strong analytical and problem-solving skills with a data-driven approach.

- Highly execution-oriented with strong ownership and a bias for action.

- Strong stakeholder management and ability to work in a fast-paced startup environment.