Program Manager - Analytics & Automation

Program Manager II (Analytics and Automation) (5-10 yrs)

Should have hands on experience in SQL

The Books Risk Management (BRM) Automation team is seeking a Program Manager II to drive automation programs that improve operational efficiency, strengthen risk controls, and enhance the customer experience across Amazon's Books business.

In this role, you will partner with Product, Engineering, Risk, and Operations teams to identify opportunities, build scalable solutions, drive automation adoption, and deliver measurable business impact. You will lead high-visibility initiatives, investigate complex operational challenges, influence technical roadmaps, and ensure automation systems continue to operate effectively as the business scales. Success in this role requires strong analytical skills, technical aptitude, ownership, and the ability to deliver results in a fast-paced environment.

Key job responsibilities:

- Partner with Product Managers, Software Engineers, Application Engineers, and Risk teams to define requirements and deliver scalable solutions.

- Identify opportunities to improve efficiency, quality, and operational scalability through automation and AI-enabled solutions.

- Use data and metrics to identify trends, evaluate business performance, and prioritize investments.

- Lead deep dives into operational issues, quality defects, and high-severity escalations, driving root cause analysis and corrective actions.

- Monitor automation performance, adoption, accuracy, and business impact through scalable reporting mechanisms.

- Build business cases, define success metrics, and measure realized benefits including productivity gains, quality improvements, and operational leverage.

- Translate business requirements into actionable technical requirements and work closely with engineering teams throughout the development lifecycle.

- Drive end-to-end execution of automation and process improvement programs supporting Books Risk Management workflows.

- Communicate program updates, risks, and recommendations to senior leaders and stakeholders across multiple organizations.

- Continuously evaluate emerging technologies and automation opportunities to improve risk detection, operational efficiency, and customer outcomes.

Basic qualifications:

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience defining program requirements and using data and metrics to determine improvements