Program Management Associate Advisor - HIH - Evernorth

INTRODUCTION TO EVERNORTH:  Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India. About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence. About Cigna: The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

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This position will: Provide expert leadership and central governance oversight for complex program management assignments, supporting major company initiatives and global role review committee and intake within Privacy, Legal, and Compliance. Proactively develop, manage, and maintain operational governance processes and stakeholder engagement, including governance charter oversight, strategic planning, and intake review for global operations. Participate in dialogue with governance committee members and stakeholders to support a clear expectation of the governance process, action items and anticipated outcomes. Establish and manage metrics and dashboard reflecting the global role review program’s health and operations, including volume of roles review, business areas supported and outcomes. Advise functional leaders using deep professional knowledge and acumen, providing thought leadership in program management and broader business projects. Develop and maintain an active understanding of data access controls, systems and tools needed to support various roles within the enterprise. Recognized internally as a subject matter expert, leading functional teams or projects as needed. Solve complex problems with a broad perspective, exercising proactivity, creativity, foresight, and judgment in planning and delivering initiatives. Maintain relationships with key Technology and Operations stakeholders and leaders, to proactive identify opportunities for issue identification and process improvement. Demonstrate strong verbal and written communication skills. Work independently and as part of a team with colleagues, leadership and matrixed business partners. Should be able to work with minimal supervision and should be able to take ownership of the program. Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution. Ability to manage competing priorities and proactively communicate to leadership when conflicts are anticipated or arise. Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems.

Responsibilities:

Participate in and lead standing governance meetings, ensuring accurate, timely and actionable guidance is provided. Develop, refine and maintain governance documentation, including charter, policies, procedures and related records.   Lead follow up discussions to ensure governance process outcomes are properly managed. Support auditing of governance activities. Be responsive to stakeholder inquiries regarding process and outcomes of the governance process. Proactively manage stakeholder and internal client engagement and expectations. Develop and maintain business relationships with strategic business stakeholders to support issue identification and resolution. Engage regularly with stakeholders in the governance process to support effective engagement and guidance. Generate internal awareness for the governance program to increase program awareness and engagement. Oversee documented outcomes of governance meetings for reporting to leadership. Pursue intake process development and maturity that balances stakeholder experience and governance needs. Develop and support risk management activities identified by leadership, through key governance stakeholders and other business stakeholders. Manage and support Privacy, Legal, and Compliance program management activities and initiatives as may be assigned. Pursue problem-solving to address unexpected challenges. Take ownership of responsibilities. Work with minimal supervision and consistently meet deadlines .

Education: Bachelor’s degree in Business, Information Systems, Management or related field. Required Qualifications: Minimum 5 to 12 years of experience overseeing governance or related business program functions. Experience in agile methodologies (Scrum/Kanban) Legal or compliance functional exposure. Program management, from initial development through maturity. Experience in managing engagement with internal stakeholders and leaders. Knowledge of analytics tool like Tableau / Data Insights. Experience in overseeing and engaging in ServiceNow or contract lifecycle management workflows. Healthcare industry exposure. Seasoned understanding of corporate business operations, their purpose and functions (e.g. Operations, Finance, HR, Technology, etc.). Experience in Microsoft Office products including Microsoft Word, Excel, Powerpoint, Project and similar tools. Project Management Professional certification. Preferred Qualifications: Experience working for and supporting global capabilities center operations, with an emphasis on growth and scaling of operations Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.