Program Lead

Role:Program Lead

Skill: PMO

Experience: 4 years to 10 years

Job Location: Magnum, Chennai

Shift Timing:-US Shift

Education:

Minimum 15 years of regular, full-time education (10 + 2 + 3)

Non-technical graduation in finance & accounts stream- MBA, M Com, B Com, BBA

Must Have Skills:

• The Program Lead is responsible for ensuring operational excellence, stakeholder satisfaction, governance compliance, resource management, and continuous improvement.

• The role acts as the primary liaison between client leadership, internal teams, and support functions to drive business outcomes, service quality, and strategic initiatives.

• BPO Experience

• Good communication skills.

Good to Have:

• Client handling

• Presentation skills

• Drive deliverables through delivery governance.

• Ensure deliverables through stakeholder follow-up.

• Track deliverables with delivery leads.

• Drive execution with delivery leads.

• Ensure timely delivery outcomes.

• Client visit handling

• To provide regular updates to Top leadership

• Calibrate along with Lead managers, team leads, and operational teams

• PMO Knowledge (Including commercials)

• Drive Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and leadership discussions.

• Manage risks, dependencies, and mitigation plans through RAID logs.

• Monitor quality, productivity, accuracy, and process compliance.

Job Requirement:

Essential Requirements:

The Program Lead is responsible for ensuring operational excellence, stakeholder satisfaction, governance compliance, resource management, and continuous improvement. The role acts as the primary liaison between client leadership, internal teams, and support functions to drive business outcomes, service quality, and strategic initiatives.

Desired Requirements: Program Management

Key tasks and responsibilities:

• Excellent communication (Oral / Written) ü Client handling Presentation skills Drive deliverables through delivery governance. Ensure deliverables through stakeholder follow-up.
• Track deliverables with delivery leads. Drive execution with delivery leads.
• Ensure timely delivery outcomes. Client visit handling To provide regular updates to Top leadership Calibrate along with Lead managers, team leads, and operational teams PMO Knowledge (Including commercials)
• Drive Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and leadership discussions. Manage risks, dependencies, and mitigation plans through RAID logs.
• Monitor quality, productivity, accuracy, and process compliance.

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume

Step 1: Visit [ https://ibegin.tcsapps.com/candidate/next/en-IN/register] (Alternatively, you may visit https://www.tcs.com/careers and click on Apply Now).

Step 2: On the iBegin homepage, click on Login (Three dots/lines at top right corner of the homepage to get the option)

Step 3: Click on New User (Register with us)

Step 4: Select BPO in Area of Interest and complete the registration. (Fill in the details)

Step 5: Once completed, your TCS EP ID would be generated which starts with EP2026CNXXXXXXX.

Step 6: You will be able to see your EP ID after logging into the iBegin website