Program Head For BFSI

Program Head

Manipal Academy of BFSI

Location Bangalore

Reports to Director, MABFSI

Role Purpose

The Program Head shall own end-to-end delivery of banking and financial services training programs from client needs assessment and curriculum solutioning through faculty deployment, program execution, and outcome measurement — in partnership with major private and public sector banks.

Key Responsibilities

Client Engagement & Solutioning

— Engage directly with client stakeholders to understand business context and training requirements

— Conduct training needs analysis (TNA) to identify skill gaps and learning objectives

— Design curriculum and program solutions that map directly to client requirements

— Partner with the Sales team during the pre-sales and proposal stage to scope client requirements accurately

— Negotiate with clients on commercial and delivery terms as required

Program Design & Scope

— Design and deliver programs across induction, sales, operations, audit, compliance, and leadership tracks

— Manage programs ranging from short-format (five-day) to long-format (four- to six-month) interventions

— Remain current on evolving banking sector dynamics, regulatory change, and role-specific skill requirements to keep curriculum relevant

Faculty Planning & Deployment

— Hire and onboard faculty at the appropriate cost and quality benchmark for each program

— Build and maintain the faculty allocation timetable for program delivery

— Brief faculty on program objectives, client context, and delivery standards

Cross-Functional Coordination

— Work closely with Human Resources, Finance, Infrastructure, and Facilities to ensure smooth program logistics and execution

— Negotiate internally with HR, Finance, and other stakeholders on cost, resourcing, and timelines

— Represent MABFSI in client governance and review meetings

Outcome Ownership

— Own program outcomes: for entry-level and induction programs, measured by Day-One / First-Half productivity of learners upon joining the bank; for upskilling programs, measured by readiness for the target role

— Track and report program performance against defined success metrics

— Drive continuous improvement based on client feedback and learner outcomes

Reporting & Governance

— Report program status, outcomes, and issues to the Director, MABFSI

— Maintain delivery documentation: attendance, assessments, faculty cost tracking, and compliance records

Qualifications & Experience

— Ten to fifteen years of experience in the banking industry, preferably in senior positions

— Prior exposure to a bank’s Learning & Development or Training function strongly preferred

— An advanced degree such as an MBA or a Ph.D. preferred

— End-to-end understanding of core bank functions — Business, HR, Compliance, and Risk

— Demonstrated experience in program and curriculum design and end-to-end training delivery

— Experience managing banking-sector client relationships and conducting training needs analyses, preferred

Key Skills

— Client engagement, solutioning, and negotiation

— Training needs analysis and curriculum design

— Faculty sourcing, cost management, and scheduling

— Cross-functional coordination (HR, Finance, Infrastructure)

— Working knowledge of banking products, regulations, and role-specific competencies

— Outcome measurement and reporting

Reporting Relationships

— Reports to: Director, MABFSI

— Manages: Program faculty and trainers assigned to respective bank programs

— Liaises with: Bank client stakeholders, Sales team, Human Resources, Finance, Infrastructure and Facilities