Program Delivery Coordination Lead - Supply Chain Products

2. KEY RESPONSIBILITIES

Program Adoption & Business Engagement

• Act as the primary focal point between Product Lines and Product Management teams and Regional Operational teams to drive adoption, effective utilization, and continuous improvement of Supply Chain Products digital platforms (existing and future product ecosystem).
• Engage regularly with Regions and Product  Lines to understand operational requirements, business priorities, client-specific needs, and adoption challenges.
• Promote standardized processes and data governance principles while ensuring local operational requirements are appropriately addressed.
• Support deployment activities, change management initiatives, and adoption monitoring across the Bureau Veritas network.
• Support in evaluating enhancement requests and business feedback from Regions and operational teams.

Product Enhancement Management

• Contribute to the Supply Chain Products digital platforms enhancement roadmap in coordination with Regional stakeholders, Product Management, and DxT teams.
• Assess enhancement requests against business value, operational impact, strategic priorities, scalability, and data governance requirements.
• Facilitate prioritization reviews to align enhancement delivery with business objectives.
• Interface with Product Management and DxT teams throughout the development lifecycle, including requirements clarification, prioritization, development planning, testing, deployment, and post-implementation review.
• Monitor delivery progress, identify risks and bottlenecks, and provide regular status reporting to stakeholders.
• Support User Acceptance Testing (UAT) and business validation of newly developed functionalities before release.

Product Customization & Client Solutions Delivery

• Define the customization and adaptation roadmap for client-specific requirements in collaboration with Product Management teams.
• Coordinate the assessment, prioritization, design, implementation, testing, and deployment of customized outputs including report templates, dashboards, workflows, forms, and client deliverables.
• Ensure all customizations maintain alignment with global product standards, master data architecture, reporting structures, and long-term scalability requirements.
• Validate customized solutions for:

• Fitness to client contractual and operational requirements.
• Compatibility with global data models and reporting structures.
• Sustainability and maintainability within the product ecosystem.

• Manage client configuration pipelines including gap analysis, configuration governance, testing, validation, implementation, and lifecycle management.

Program Governance & Performance Management

• Maintain consolidated program roadmaps, action logs, risks, issues, dependencies, and delivery trackers.
• Develop KPI dashboards to monitor adoption, enhancement delivery performance, customization performance, and stakeholder satisfaction.
• Provide periodic reporting to Product Line leadership and BV-GPC management on program status, risks, opportunities, and improvement initiatives.
• Contribute to continuous improvement initiatives aimed at increasing efficiency, reducing delivery cycle times, enhancing user experience, and improving data quality.
• Build and maintain strong collaborative relationships across Regions, Product Management, DxT teams, and key business stakeholders.

3. PRINCIPAL INTERFACES

Internal:

• Industry Global Product Lines - Supply Chain Services Leadership
• Product Management Team
• DxT Teams
• Regional Product Lines and operational teams

External:

• Clients – if needs be
• Vendors (Technical partners & solutions providers) – if needs be

4. JOB KNOWLEDGE, SKILLS & EXPERIENCE

Qualification:

• Bachelor’s degree in engineering, Information Systems, Business Management, Supply Chain, or related discipline.
• MBA or equivalent business qualification considered an advantage.
• Certification in Project Management, Agile Product Management, Business Analysis, or Change Management is desirable.

Experience:

• Minimum 8-10 years of experience within industrial services, supply chain services, testing, inspection and certification (TIC), digital transformation, product delivery, business process management, or related functions.
• Demonstrated experience working in cross-functional programs involving business stakeholders, product teams, and IT development organizations.
• Experience in system deployment roadmaps, adoption ramp-up, process transformation, or digitalization initiatives.
• Proven experience managing enhancement backlogs, business requirements, and stakeholder prioritization processes.
• Experience in configuration, customization, implementation, testing, and deployment of enterprise business applications.
• Good understanding of industrial sectors such as Oil & Gas, Power, Renewables, Chemicals, Mining, Manufacturing, and Infrastructure.
• International and multi-cultural business experience preferred.

Knowledge:

• Understanding of product lifecycle management principles.
• Knowledge of business process mapping, requirements management, workflow optimization, and change management.
• Understanding of enterprise data governance principles and master data management concepts.

Skills and Personal Attributes:

• Strong stakeholder management skills
• Program & Delivery Management skills
• Strong analytical and problem-solving skills
• Commits to deadlines with strong time management and prioritization skills
• Highly collaborative and customer focused approach
• Adaptable and comfortable working within a global matrix organization.
• Excellent communication skills (oral and written)