Program Analyst

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Program Analyst

What does a great Shared Services Analyst do

A great Shared Services Analyst is a proactive problem solver who helps bring innovative payment solutions to life. In this role, you will support shared services activities, ensure teams are aligned with business goals, and help streamline the intake and onboarding process for new projects. Working closely with different teams, you will identify improvement opportunities, enhance productivity, and support smooth project delivery. You'll play an important role in removing obstacles, and ensuring clients are successfully launched with speed, accuracy, and confidence. If you enjoy working in a collaborative environment, managing multiple priorities, and making a meaningful impact on both client outcomes and business performance, this role is for you.

What Will You Do

• Execute payment solution certification activities in accordance with established processes, service level expectations, and quality standards.
• Manage assigned certification projects from intake through completion, ensuring timely and accurate delivery.
• Apply documented procedures and industry best practices to ensure consistent, efficient, and compliant certification operations.
• Stay informed of payments industry trends, technologies, network requirements, and regulatory changes, sharing relevant insights with stakeholders.
• Leverage certification tools, testing methodologies, and subject matter expertise to support client and business requirements.
• Proactively identify project risks, testing issues, and process improvement opportunities, recommending solutions and driving resolution.
• Collaborate with cross-functional teams and technology partners to gather requirements, coordinate testing activities, and achieve project objectives.
• Maintain accurate project documentation, status reporting, and audit-ready records.
• Support project tracking, operational reporting, process documentation, and administrative activities to ensure successful execution.
• Contribute to continuous improvement initiatives that enhance productivity, quality, and the overall client experience.
• Take on additional tasks as needed to support team and client commitment.
  
  

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Diversity And Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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